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Configure an Outlook Voice Access Number

 

Applies to: Exchange Server 2013, Exchange Online

Topic Last Modified: 2013-02-22

An Outlook Voice Access number lets a user who is enabled for Unified Messaging (UM) and voice mail access their mailbox using Outlook Voice Access. When you configure an Outlook Voice Access or subscriber access number on a dial plan, UM-enabled users can call in to the number, sign in to their mailbox, and access their email, voice mail, calendar, and personal contact information.

By default, when you create a UM dial plan, an Outlook Voice Access number isn't configured. To configure an Outlook Voice Access number, you first need to create the dial plan, and then configure an Outlook Voice Access number under the dial plan's Outlook Voice Access option. Although an Outlook Voice Access number isn't required, you need to configure at least one Outlook Voice Access number to enable a UM-enabled user to use Outlook Voice Access to access their mailbox. You can configure multiple Outlook Voice Access numbers for a single dial plan.

Outlook Voice Access numbers can contain alphabetical, numeric, and special characters, separators, and spaces. For example:

  • +14255551010
  • +1-425-555-1010
  • 4255551010
  • +1 425 555 1010
  • 1-800-555-CALL

For more information about the menu options available for Outlook Voice Access users, see the Quick Reference Guide for Outlook Voice Access, which is available from the Microsoft Download Center.

For additional management tasks related to UM dial plans, see UM Dial Plan Procedures.

  • Estimated time to complete: Less than 1 minute.
  • You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging Permissions topic.
  • Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM Dial Plan.
  • For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard Shortcuts in the Exchange Admin Center.
tipTip:
Having problems? Ask for help in the Exchange forums. Visit the forums at: Exchange Server, Exchange Online, or Exchange Online Protection.

  1. In the EAC, navigate to Unified Messaging > UM dial plans.
  2. In the list view, select the UM dial plan you want to modify and on the toolbar, click Edit Edit Icon.
  3. On the UM dial plan page, click Configure.
  4. In Outlook Voice Access, under Outlook Voice Access numbers, use the box to enter the number you want to use, and then click Add Add Icon.
  5. Click Save.

This example sets the Outlook Voice Access number to 4255550100 for a UM dial plan named MyUMDialPlan.

Set-UMDialPlan -identity MyUMDialPlan -AccessTelephoneNumbers 4255550100
 
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