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Symantec Mail Security for Exchange antivirus scanning configuration alerts

[This topic is intended to address a specific issue called out by the Exchange Server Analyzer Tool. You should apply it only to systems that have had the Exchange Server Analyzer Tool run against them and are experiencing that specific issue. The Exchange Server Analyzer Tool, available as a free download, remotely collects configuration data from each server in the topology and automatically analyzes the data. The resulting report details important configuration issues, potential problems, and nondefault product settings. By following these recommendations, you can achieve better performance, scalability, reliability, and uptime. For more information about the tool or to download the latest versions, see "Microsoft Exchange Analyzers" at http://go.microsoft.com/fwlink/?linkid=34707.]  

Topic Last Modified: 2005-11-18

The Microsoft® Exchange Server Analyzer Tool queries the Win32_Service Microsoft Windows® Management Instrumentation (WMI) class to determine the value set for the Started key for the SMSMSE (Symantec Mail Security for Microsoft Exchange) service.

A value of True indicates that Symantec Mail Security for Microsoft Exchange Server is installed on this Exchange Server computer and that the SMSMSE service is running. A value of False indicates that the SMSMSE service is not running.

The Exchange Server Analyzer also queries the Win32_Service WMI class to determine whether the value set for the Started key in the Microsoft Exchange Information Store service is set to True or False.

A value of False indicates that the Microsoft Exchange Information Store service is not running on this Exchange Server computer. A value of True indicates that the Microsoft Exchange Information Store service is running.

If the Exchange Server Analyzer finds that the Microsoft Exchange Information Store service is running, and that Symantec Mail Security for Microsoft Exchange is installed, but the SMSMSE service is not running, a warning is displayed.

One of the significant threats to your environment is viruses transmitted through e-mail messages. E-mail viruses may attack the computer systems themselves, or they may attack the e-mail environment, by flooding the system with messages to the point of overload. You need to ensure that you have sufficient protection against viruses in your environment. You should consider protecting against viruses at the firewall, at or outside the SMTP gateway, at each Exchange server and on every client.

  1. Start the Windows Services snap-in on the Exchange Server computer.

  2. In the right pane, scroll down to the Symantec Mail Security for Microsoft Exchange service and double-click it.

  3. Make sure the value in the Startup type drop-down box is set to Automatic.

  4. Click Start to start the Symantec Mail Security for Microsoft Exchange service.

  5. Click OK to save the changes and close the Properties dialog box, and then exit the snap-in.

For information about fortifying an Exchange environment against e-mail transmitted viruses and worms, see "Slowing and Stopping E-Mail Viruses in an Exchange Server 2003 Environment" (http://go.microsoft.com/fwlink/?LinkId=47587).

For more information about using antivirus software with Exchange Server, see the following Microsoft Knowledge Base articles:

For a list of third-party antivirus software that is available for Exchange Server, see the Exchange Server Partners: Antivirus Web site (http://go.microsoft.com/fwlink/?linkid=16226).

 
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