Viewing Messages in Message Tracking Center
Message Tracking Center tracks messages across servers in both mixed- and native-mode Exchange organizations. Message Tracking Center can also track messages that are destined to or arriving from another messaging system, such as Lotus Notes. Through Message Tracking Center, you can search for all kinds of messages, including system messages (alerts that are displayed when problems occur), public folder messages, and e-mail messages.
Note
To search for a specific system message in Message Tracking Center, search for the Message ID. If you do not know the Message ID, you can find system messages manually by reviewing the message tracking logs. Exchange automatically creates these logs if you have message tracking enabled on a server. To search for other types of messages, you can search by sender, recipient, or server.
Before enabling a server's messages to appear in Message Tracking Center, you must enable subject logging on the Exchange server. However, enabling this type of logging causes the subject lines of messages in Simple Mail Transfer Protocol (SMTP) and MAPI queues to be displayed in the Subject column of Queue Viewer. By default, the Subject column is left empty to preserve confidentiality. (For example, some Exchange organizations prefer to keep low-level administrators from viewing message subjects.) Therefore, verify your organization's policy about revealing subject line information before enabling subject logging.
For detailed instructions, see How to Enable a Server's Messages to Appear in Message Tracking Center.