Impact of Third-Party Software

[This topic is intended to address a specific issue called out by the Exchange Server Analyzer Tool. You should apply it only to systems that have had the Exchange Server Analyzer Tool run against them and are experiencing that specific issue. The Exchange Server Analyzer Tool, available as a free download, remotely collects configuration data from each server in the topology and automatically analyzes the data. The resulting report details important configuration issues, potential problems, and nondefault product settings. By following these recommendations, you can achieve better performance, scalability, reliability, and uptime. For more information about the tool or to download the latest versions, see "Microsoft Exchange Analyzers" at https://go.microsoft.com/fwlink/?linkid=34707.]  

Topic Last Modified: 2005-11-18

The Microsoft® Exchange Server Analyzer Tool has determined that you are running third-party software on your Exchange server. This third-party software may be the cause of your server's performance problem. Third-party software may include, but is not limited to, the following software:

• File-level antivirus products

• Exchange-aware e-mail antivirus products

• Anti-spam products

• Fax server software

• Foreign mail or collaboration connector

• File and print services

• Mobile device connectors

To correct this error

• If you suspect that the third-party software is degrading Exchange Server performance, uninstall or disable the third-party software and measure Exchange Server performance.

• If you determine that the third-party software is causing a decrease in performance, and the third-party software is important to the server's functionality, consider dedicating another server to distribute the load across two servers.