Trend ScanMail configuration: ScanMail_Monitor service is not dependent on Cluster Service
Topic Last Modified: 2009-09-23
The Microsoft® Exchange Server Analyzer Tool reads the following registry entry on each server that is a node of a cluster:
HKEY_LOCAL_MACHINE\Software\TrendMicro\ScanMail for Exchange\CurrentVersion\Version
A Version value of 6.2.000 indicates that version 6.2 of ScanMail for Microsoft Exchange is installed.
The Exchange Server Analyzer also queries the Win32_Service Microsoft Windows® Management Instrumentation (WMI) class to determine the value of the Started key for ClusSvc, the Cluster service. A value of True indicates the Cluster service is running, and a value of False indicates it is not running.
The Exchange Server Analyzer also reads the following registry entry on each server that is a node of a cluster:
If the Exchange Server Analyzer finds that the ScanMail_Monitor key does not include the Multi-Value registry entry DependOnService with a value of ClusSvc, the ScanMail_Monitor service is not dependent on the Cluster service.
The Exchange Server Analyzer displays a Warning message if the following conditions are true:
The server is running version TrendMicro ScanMail for Microsoft Exchange 6.2.
The server is running the Cluster service (ClusSvc).
The ScanMail_Monitor service is not configured to depend on the Cluster service.
After you install builds of ScanMail for Microsoft Exchange 6.2, you must configure the ScanMail_Monitor service to depend on the Cluster service. If you do not configure this dependency, the Cluster service will stop responding every time that the node is restarted.To correct this warning
Contact Trend Micro for information regarding Solution ID 21441 (http://us.trendmicro.com/us/home).
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For more information about other Trend Micro product updates, see the Trend Micro Update Center Web site (http://www.trendmicro.com/download/).
For more information about how to use antivirus software with Exchange Server, see the following Microsoft Knowledge Base articles:
328841, Exchange and antivirus software (http://go.microsoft.com/fwlink/?linkid=3052&kbid=328841)
823166, Overview of Exchange Server 2003 and antivirus software (http://go.microsoft.com/fwlink/?linkid=3052&kbid=823166)
306105, XGEN: Microsoft's Position on Antivirus Solutions for Exchange 2000 (http://go.microsoft.com/fwlink/?linkid=3052&kbid=306105)
245822, Recommendations for troubleshooting an Exchange Server computer with antivirus software installed (http://go.microsoft.com/fwlink/?linkid=3052&kbid=245822)
For a list of third-party antivirus software available for Exchange Server, see Exchange Server Partners: Antivirus (http://go.microsoft.com/fwlink/?linkid=16226).