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Configure the Secondary Way for Outlook Voice Access Users to Search

 

Applies to: Exchange Server 2013, Exchange Online

Topic Last Modified: 2013-02-22

When you create a dial plan, you can configure the primary and secondary dial by name methods or ways that callers can search for names. Callers use these dial by name methods to look up names to locate and contact a user when they call in to an Outlook Voice Access number or when they call in to a UM auto attendant that's associated with the dial plan. Callers can use touchtone inputs to locate a UM-enabled user.

noteNote:
If None is selected as the secondary way for callers to search for names, only the primary way of searching for names will be available to callers who want to locate users. If you configure both the primary and secondary ways that callers can search for names, callers will be prompted for both ways.

For additional management tasks related to UM dial plans, see UM Dial Plan Procedures.

  • Estimated time to complete: Less than 1 minute.
  • You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging Permissions topic.
  • Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM Dial Plan.
  • For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard Shortcuts in the Exchange Admin Center.
tipTip:
Having problems? Ask for help in the Exchange forums. Visit the forums at: Exchange Server, Exchange Online, or Exchange Online Protection.

  1. In the EAC, navigate to Unified Messaging > UM dial plans.
  2. In the list view, select the UM dial plan you want to change, and then click Edit Edit Icon.
  3. On the UM Dial Plan page, click Configure.
  4. In Settings, under Secondary way to search for names, use the drop-down list to select the option you want:
    • Last first (default)
    • First last
    • SMTP address
    • None
  5. Click Save.

This example sets the secondary dial by name method to FirstLast. This enables callers who call the Outlook Voice Access number or a UM auto attendant associated with the dial plan to search for a UM-enabled user by their first and then last name.

Set-UMDialPlan -Identity MyUMDialPlan -DialByNameSecondary FirstLast

This example sets the secondary dial by name method to LastFirst. This enables callers who call the Outlook Voice Access number or a UM auto attendant associated with the dial plan to search for a UM-enabled user by their last and then first name.

Set-UMDialPlan -Identity MyUMDialPlan -DialByNameSecondary LastFirst 

This example sets the secondary dial by name method to SMTP address. This enables callers who call the Outlook Voice Access number or a UM auto attendant associated with the dial plan to search for a UM-enabled user by their SMTP address.

Set-UMDialPlan -Identity MyUMDialPlan -DialByNameSecondary SMTPAddress 

This example sets the secondary dial by name method to None and the primary dial by name method to SMTP address. This enables callers who call the Outlook Voice Access number or a UM auto attendant associated with the dial plan to search for a UM-enabled user by their SMTP address only.

Set-UMDialPlan -Identity MyUMDialPlan -DialByNamePrimary SMTPAddress -DialByNameSecondary None 
 
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