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Manage a Mobile Device

Applies to: Exchange Server 2010

Topic Last Modified: 2011-03-19

After a user has synchronized a mobile phone with their mailbox, the Manage Mobile Device wizard lets you view and manage the mobile phones for that user.

Looking for other management tasks related to mobile phones? Check out Managing Exchange ActiveSync Devices.

A user has synchronized a mobile phone with their mailbox.

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "Exchange ActiveSync user settings" entry in the Client Access Permissions topic.

  1. In the console tree, navigate to Recipient Configuration > Mailbox.
  2. Select a mailbox and then, in the action pane, click Manage Mobile Device to open the Manage Mobile Device wizard.
    • This wizard helps you view mobile phones associated with a user's mailbox and remove a mobile phone from a user's mailbox. To remove a mobile phone from a user's mailbox, select the mobile phone, and then click Remove Device.
  3. On the Completion page, confirm whether the mobile phone has been removed from the user's mailbox.
    • A status of Completed indicates that the wizard completed the task successfully.
    • A status of Failed indicates that the task wasn't completed. If the task fails, review the summary for an explanation, and then click Back to make any configuration changes.
  4. Click Finish to complete the Manage Mobile Device wizard.

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "Exchange ActiveSync user settings" entry in the Client Access Permissions topic.

This example removes a mobile phone from Tony Smith's mailbox.

Remove-ActiveSyncDevice -Identity iPhone_TonySmith 

In addition to using the Manage Mobile Device wizard, you may also want to Perform a Remote Wipe on a Mobile Phone.

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