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Perform a Remote Wipe on a Mobile Phone

Applies to: Exchange Server 2010

Topic Last Modified: 2011-03-19

Microsoft Exchange Server 2010 enables you to send a command to a mobile phone that will perform a wipe of that phone. This process, known as a remote device wipe, clears all Exchange information that's stored on the mobile phone. You can use the EMC or the Shell to perform a remote wipe on a mobile phone.

You can use this procedure to clear data from a stolen phone or to clear a phone before assigning it to another user.

Aa998614.note(en-us,EXCHG.140).gifNote:
This topic also provides instructions for how to use Microsoft Office Outlook Web App to perform a remote wipe on a phone. The user must be signed in to Outlook Web App to perform a remote wipe.

Looking for other management tasks related to Exchange ActiveSync device? Check out Managing Exchange ActiveSync Devices.

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "Exchange ActiveSync device settings" entry in the Client Access Permissions topic.

  1. In the console tree, navigate to Recipient Configuration > Mailbox.
  2. Select the user from the Mailbox window.
  3. In the action pane, click Manage mobile device, or right-click the user's mailbox, and then click Manage mobile device.
  4. Select the mobile phone you want to clear all data from.
  5. In the Actions section, click Clear.
  6. Click Clear again.

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "Exchange ActiveSync device settings" entry in the Client Access Permissions topic.

  1. Open Outlook Web App.
  2. Sign in to the device owner's mailbox.
  3. Click Options.
  4. In the Navigation Pane, select Phone.
  5. Click the Mobile Phones tab.
  6. Select the ID of the mobile phone that you want to wipe and remove from the list.
  7. Click Wipe device.
  8. Click OK.
  9. Click Remove Device.

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "Exchange ActiveSync device settings" entry in the Client Access Permissions topic.

This example obtains the identity of the device.

Get-ActiveSyncDeviceStatistics - Mailbox jeffhays | fl Identity

This example performs the remote wipe of the device.

Clear-ActiveSyncDevice -Identity WM_jeffhayes

For more information about syntax and parameters, see Get-ActiveSyncDeviceStatistics and Clear-ActiveSyncDevice.

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