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Perform a Remote Wipe on a Mobile Phone
Applies to: Exchange Server 2010 SP2
Topic Last Modified: 2012-04-24
Microsoft Exchange Server 2010 lets you send a command to a mobile phone to perform a remote device wipe of that phone. This process removes all the information that’s stored on the phone. This includes Exchange information. This process then completes a full reset of the device. You can use the EMC or the Exchange Management Shell to perform a remote wipe on a mobile phone.
You can use this procedure to clear data from a stolen phone or to clear data from a phone before you assign it to another user.
 Note: |
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| This topic also provides instructions for a user to use Microsoft Office Outlook Web App to perform a remote wipe on a phone. The user must be signed in to Outlook Web App to perform a remote wipe. |
Looking for other management tasks related to Exchange ActiveSync device? Check out Managing Exchange ActiveSync Devices.
You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "Exchange ActiveSync device settings" entry in the Client Access Permissions topic.
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In the console tree, navigate to Recipient Configuration > Mailbox.
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Select the user from the Mailbox window.
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In the action pane, click Manage mobile device, or right-click the user's mailbox, and then click Manage mobile device.
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Select the mobile phone you want to clear all data from.
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In the Actions section, click Clear.
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Click Clear again.
You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "Exchange ActiveSync device settings" entry in the Client Access Permissions topic.
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Open Outlook Web App.
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Sign in to the device owner's mailbox.
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Click Options.
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In the Navigation Pane, select Phone.
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Click the Mobile Phones tab.
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Select the ID of the mobile phone that you want to wipe and remove from the list.
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Click Wipe device.
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Click OK.
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Click Remove Device.
You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "Exchange ActiveSync device settings" entry in the Client Access Permissions topic.
This example obtains the identity of the device.
Get-ActiveSyncDeviceStatistics - Mailbox jeffhays | fl Identity
This example performs the remote wipe of the device.
Clear-ActiveSyncDevice -Identity WM_jeffhayes
For more information about syntax and parameters, see Get-ActiveSyncDeviceStatistics and Clear-ActiveSyncDevice.
And when I try using the Cancel Device Wipe I get a message
The wipe can't be canceled on the device: ""
Any help would be appreciated
- 4/2/2012
- 1_2PipeMic
"This process, known as a remote device wipe, clears all Exchange information that's stored on the mobile phone."
No it doesn't. It factory reset my phone and wiped the SD card into the bargain. Not happy.
Sledgehammer to crack a nut.
(htc Desire HD)
- 3/13/2012
- SGB_7
Resets phone back to factory settings, no notification on the mobile device until the reboot. DOES NOT WIPE SD CARD. Any backups created and stored on the SD card are immediately accessible from the newly wiped phone. I wiped my phone, and within 15 minutes had it completely back up and running as it was prior using the SD card backup. Not secure in the least.
- 12/9/2011
- TheMikeyB
which are the sophisticated tools to retreive the data from my phone.
i urgently need the SMS log.
any help?
- 9/26/2011
- kostas nikoloudis
seems to wipe the unit to factory... and not just remove Exchange data - atleast on an iPhone. Can anybody else confirm this?
Removing the ActivEsync partnership in Exchange still keeps the contacts, calendars, etc on the device.
Remote wipe restores to factory.
No happy medium?
- 9/16/2011
- cwrwc
