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Organization Configuration > Unified Messaging > UM Dial Plans > Subscriber Access Tab

 

Applies to: Exchange Server 2007 SP3, Exchange Server 2007 SP2, Exchange Server 2007 SP1

Topic Last Modified: 2007-07-12

Use the Subscriber Access tab of the UM dial plan that you have selected to configure subscriber access settings for the Unified Messaging (UM) dial plan. A subscriber is an internal business user or network user who is enabled for Microsoft Exchange Server 2007 Unified Messaging (UM). Outlook Voice Access enables subscribers to access their individual mailboxes to retrieve e-mail, voice messages, contacts, and calendaring information by using a telephone.

Welcome greeting
  • This display-only field shows the name of the sound file that will be used for the welcome greeting. Click Modify to specify the audio (.wav) file to use for the welcome greeting. If you do not specify an audio file, callers will hear a default welcome greeting that says, "Welcome, you are connected to Microsoft Exchange."
  • The welcome greeting is used when Outlook Voice Access users or another caller calls the subscriber access number. This audio file is the default greeting for a given UM dial plan. However, you may want to change this greeting and provide another welcome greeting that is specific to your company, such as, "Welcome to Outlook Voice Access for Contoso, Ltd."
  • If you decide to customize this greeting, you must first record the customized greeting, save it as a *.wav file, and then configure the dial plan to use this customized greeting. The file name and path must not exceed 255 characters.
Informational announcement
  • This display-only field shows the name of the sound file to use for the informational announcement. Click Modify to specify the sound (.wav) file to use. By default, no informational announcement is configured. However, you may want to provide one for callers.
  • The informational announcement is used for general announcements that change more frequently than the welcome greeting or for announcements that are required by corporate compliance policies.
  • If you decide to use the informational announcement on the dial plan, you must first record the informational announcement, save it as a .wav file, and then configure the dial plan to use this informational announcement.
  • When it is important that callers hear the whole informational announcement, it can be configured as uninterruptible. This prevents callers from pressing a key or speaking a command to interrupt and stop the informational announcement.
Enter the telephone number to associate
  • Use this field to add a telephone number or extension that a user will call to access the Unified Messaging system by using Outlook Voice Access. In most cases, you will enter an extension number or an external telephone number. However, because this field will accept alphanumeric characters, a SIP URI can be used if you are using an IP PBX.
  • By default, when a dial plan is created, no subscriber access numbers are configured. To enable subscriber access, you must configure at least one telephone number.
  • When you configure this number on the dial plan, this number will be displayed in the Outlook 2007 and Outlook Web Access for Exchange 2007 voice mail options.
  • The number of alphanumeric characters cannot exceed 20.

For more information about the options that can be configured for the welcome greeting or the informational announcement, see Organization Configuration > Unified Messaging > UM Auto Attendants > Greetings Tab > Greetings Setting Dialog Box.

For more information about Unified Messaging dial plans, see the following topics:

To ensure that you are reading the most up-to-date information and to find additional Exchange Server 2007 documentation, visit the Exchange Server TechCenter.
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