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How to Recover Quarantined Messages from the Spam Quarantine Mailbox

 

Applies to: Exchange Server 2007 SP3, Exchange Server 2007 SP2, Exchange Server 2007 SP1, Exchange Server 2007

Topic Last Modified: 2007-03-13

This topic explains how to use Microsoft Office Outlook 2007 to recover a quarantined message from the spam quarantine mailbox. When a message meets the spam quarantine threshold, it is wrapped in a non-delivery report (NDR) and delivered to the spam quarantine mailbox. For more information about how to set up the Exchange organization to use the spam quarantine feature, see Configuring and Managing Spam Quarantine.

In Microsoft Exchange Server 2007, spam quarantine is a feature of the Content Filter agent that reduces the risk of losing legitimate messages. Spam quarantine provides a temporary storage location for messages that are identified as spam and that should not be delivered to a user mailbox inside the organization. For more information, see Spam Quarantine.

In addition, to help with account management, we recommend that you configure the Outlook profile to expose the original sender field in the Message view. This procedure is covered in more detail later in this topic.

To recover a quarantined message, you must log on to the spam quarantine mailbox using the spam quarantine mailbox user profile. Logging onto a spam quarantine mailbox with another profile is not supported, even if the other user for that profile has owner rights on the spam quarantine mailbox.

  1. In Outlook 2007 on a client computer, find the NDR of the message that you want to recover.

  2. Double-click the NDR to open it.

  3. In the Respond group of the Report tab, click Send Again.

  4. When the e-mail message opens, click Send to resend the e-mail message to the intended recipient.

Before you can configure Outlook 2007 to expose the original sender field in the message view, you must create an Outlook form that has a .cfg file name extension. The following procedure explains how to create the Outlook Quarantine Extension Form, which is named QTNE.cfg. After you have created QTNE.cfg, you can then configure Outlook 2007 to expose the original sender field in the message view.

  1. Open an ASCII text editor, such as Notepad, and copy the following code into the document.

    [Description] 
    MessageClass=IPM.Note
    CLSID={00020D31-0000-0000-C000-000000000046} 
    DisplayName=Quarantine Extension Form 
    Category=Standard 
    Subcategory=Form 
    Comment=This forms allows the Original Sender Address to be viewed as a column 
    LargeIcon=IPML.ico 
    SmallIcon=IPMS.ico 
    Version=1.0 
    Locale=enu 
    Hidden=1 
    Owner=Microsoft Corporation 
    Contact=Your Name
    [Platforms] 
    Platform1=Win16 
    Platform2=NTx86 
    Platform9=Win95 
    [Platform.Win16] 
    CPU=ix86 
    OSVersion=Win3.1 
    [Platform.NTx86] 
    CPU=ix86 
    OSVersion=WinNT3.5 
    [Platform.Win95] 
    CPU=ix86 
    OSVersion=Win95 
    [Properties] 
    Property01=OriginalSenderAddress 
    [Property.OriginalSenderAddress] 
    Type=30 
    NmidInteger=0x0067 
    DisplayName=Original Sender Address 
    [Verbs] 
    Verb1=1 
    [Verb.1] 
    DisplayName=&Open 
    Code=0 
    Flags=0 
    Attribs=2 
    [Extensions] 
    Extensions1=1 
    [Extension.1] 
    Type=30 
    NmidPropset={00020D0C-0000-0000-C000-000000000046} 
    NmidInteger=1 
    Value=1000000000000000
    
  2. Save the file as QTNE.cfg in the forms directory at <systemdrive>:\Program Files\Microsoft Office\OFFICE12\FORMS\Language ID, as, for example, C:\Program Files\Microsoft Office\OFFICE12\FORMS\1033.

  1. In Outlook 2007 on a client computer, click Tools and then click Options.

  2. In the Options dialog box, click the Other tab, and then under General, click Advanced Options.

  3. In the Advanced Options dialog box, click Custom Forms, and then in the Custom Forms dialog box, click Manage Forms.

  4. In the Forms Manager dialog box, click Install. Locate the directory where you saved QTNE.cfg in the previous procedure. Select QTNE.cfg, and then click Open to install QTNE.cfg as the Quarantine Extension Form in your Personal Forms library.

  5. Close the Forms Manager dialog box, and then, by clicking OK, close the remaining dialog boxes and return to the main Outlook interface.

  6. In the default message view of Outlook, in the Inbox, right-click the column heading row, and then select Field Chooser.

  7. In the Field Chooser drop-down menu, click Forms. You may have to scroll to find Forms.

  8. In the Select Enterprise Forms for this Column dialog box, from the drop-down menu, select Personal Forms, expand the Standard form, and then select Quarantine Extension Form. Click Add, and then click Close.

    noteNote:
    In some cases, you may have to remove the default Message form to add the Quarantine Extension Form.
  9. In the Field Chooser dialog box, drag the OriginalSenderAddress property into the column heading row.

For more information, see the following topics:

 
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