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Reporting and Message Trace

Office 365

Topic Last Modified: 2014-01-31

Microsoft Exchange Online Protection (EOP) offers many different reports that can help you determine the overall status and health of your organization. Some reports are available in the Microsoft Office 365 admin center, while others are available in the Exchange admin center (EAC).

Looking for information about all EOP features? See the Exchange Online Protection Service Description.

The following types of reports are available on the Reports page in the Microsoft Office 365 admin center:

  • Protection   View information about spam and malware sent to and from your organization, and the total volume of mail sent to and from your organization.

  • Rules   View information about rules that affected mail sent to and from your organization.

For detailed information about a specific report, open the report on the Reports page in the Office 365 admin center, and hover over the information link next to the report title. For more information about the Reports page in the Office 365 admin center, see View and download reports about service usage in Office 365.

The reports in the Excel 2013 reporting workbook are similar to the email protection reports that are available in the Office 365 admin center. However, you can use the workbook to filter the reports to retrieve detailed information for a specific date, for a specific range of time, for actions taken on messages, for inbound or outbound messages, and for other attributes. You can also click the summary information to see detailed information about a specific item.

For more overview information and links to download and install the workbook, see Mail Protection Reports for Office 365. For information about how to use the workbook, see Mail Protection Reports Using the Excel Reporting Workbook.

Not available to EOP standalone customers. You can use the REST/OData Tenant Reporting Web service to programmatically collect summary and detailed reports about messaging data, and you can display the data on a web page in a custom management Web portal. For more information, see Office 365 Reporting Web Services.

The message trace feature in the EAC enables you as an administrator to follow email messages as they pass through the EOP. It helps you determine whether a targeted email message was received, rejected, deferred, or delivered by the service. It also shows what actions have occurred to the message before reaching its final status. Obtaining detailed information about a specific message lets you efficiently answer your user’s questions, troubleshoot mail flow issues, validate policy changes, and alleviates the need to contact technical support for assistance. For more information, see Trace an Email Message.


Feature EOP standalone EOP features in Exchange Online Exchange Enterprise CAL with Services

Office 365 admin center Reports




Excel download application reports




Reporting using web services




Message trace




1   EOP reports are a subset of Exchange Online reports that exclude information about mailboxes.
2   Exchange Enterprise CAL with Services customers should install the workbook by selecting the Exchange Online service rather than the Exchange Online Protection service.

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