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Troubleshooting Microsoft Application Analyzer 2006 for Lotus Domino

 

Topic Last Modified: 2006-09-14

  • Problem: Microsoft SQL Server™ 2000 Desktop Engine (MSDE) won't install on my computer.
    • Solution:MSDE installation requires the Server Service to be running. Click Start, select All Programs, click Administrative Tools, and then select Services. Scroll to the Server Service, and then double-click to open the service. Click Start.
  • Problem: I don't see Domino servers listed.
    • Solution:Type the server name into the Add other server field and click Add.
  • Problem: I can't access a Lotus Domino server or database.
    • Solution:Verify that the Lotus Notes ID file associated with the Notes client installed on the workstation has access to the Domino server and has at least Reader access to the database. Start Lotus Notes and go to the server and/or database. If you can access it through the Lotus Notes client installed on the same computer as the Application Analyzer, the Application Analyzer should have the same rights.
  • Problem: The Generate Reports screen reports a status of "Error".
    • Solution:Select the word "Error" and the entire error message will be displayed.
  • Problem: "Error while opening database connection" displays when I try to run Microsoft Application Analyzer 2006 for Lotus Domino.
    • Solution:Microsoft Application Analyzer 2006 for Lotus Domino requires the MSSQLSERVICE Service to be running. Click Start, select All Programs, click Administrative Tools, and then select Services. Scroll to the MSSQLSERVICE Service, and then double-click to open the service. Click Start.
  • Problem: Processing seems very slow.
    • Solution:Connecting to Lotus Domino servers over slow network connections can affect the speed of processing. You can click Stop to stop the analysis and then resume the analysis at another time when more network bandwidth is available.
  • Problem: How can I use a different Lotus Notes ID for the analysis?
    • Solution:Microsoft Application Analyzer 2006 for Lotus Domino uses the last Lotus Notes ID file that was used by the Lotus Notes client installed on the same computer as Microsoft Application Analyzer 2006 for Lotus Domino. Shut down Microsoft Application Analyzer 2006 for Lotus Domino. Start Lotus Notes, and then switch to the preferred Lotus Notes ID file. Shut down Lotus Notes, and then start Microsoft Application Analyzer 2006 for Lotus Domino.
  • Problem: I don't see information about Web access in the reports.
    • Solution:Microsoft Application Analyzer 2006 for Lotus Domino does not collect information about user access via Web browsers or anything specific to identify Web-enabled applications.
 
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