
Using the Latest Software and Firmware
Downtime for Windows and Exchange-based solutions can be the result of faulty device drivers, out-of-date software, or inadequate change control processes. To protect your Exchange 2003 organization against problems that hardware and software vendors have identified and corrected, keep your servers up-to-date with the latest software updates (such as hardware drivers) and firmware updates (such as basic input/output system [BIOS] updates). Most software application and hardware vendors have Web sites that provide software and firmware updates for their products.
Regarding your operating system updates, it is recommended that you regularly download the latest Windows Server 2003 software updates. Some Windows Server 2003 updates fix known problems or provide security enhancements. To download the latest Windows Server 2003 software updates, see the Microsoft Windows Update Web site.
However, before you deploy software and firmware updates in your production environment, make sure that you:
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Test the reliability of the updated software and firmware.
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Can back out of the updates if necessary.
Testing software and firmware updates in test environment
Before you install software and firmware updates on your production servers, you should deploy these updates in a test environment.
Backing out of software and firmware updates
You must also make sure that you can back out of any updates if problems occur. Depending on the type of update you install, there are different methods for backing out. For example, to back out of a driver update, you can use the Roll Back Driver feature in Windows Server 2003 Device Manager. For information about this feature, see the topic "To roll back to the previous version of a driver" in Windows Server 2003 Help.
In some cases, to back out of an update, you may have to restore the System State data, boot partition, and system partition backups from your server. For example, if you have a Windows backup set (which includes a backup of System State data, system partitions, and boot partitionsor a full computer backup set (which includes a backup of System State data and most of the data on your hard disks) prior to installing the updates, you can back out of some of these updates. You can also back out of some of these updates if you have images of your server's boot and system partitions prior to installing the updates.
For information about creating Windows backup sets and full computer backup sets, see the Exchange Server 2003 Disaster Recovery Operations Guide.
For information about how to keep these software and firmware updates readily available (for example, if you need to rebuild a server), see "Keeping Your Software and Firmware Updates Available" in the Exchange Server 2003 Disaster Recovery Planning Guide.