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Unified Messaging Subscriber Access Errors and Events

Exchange 2010
 

Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2009-09-23

Microsoft Exchange Server 2010 Unified Messaging (UM) generates subscriber access events in Event Viewer so that you can troubleshoot and verify the performance of the subscriber access components and services. Event Viewer tracks the following kinds of events in the following order based on importance:

  1. Error events
  2. Warning events
  3. Informational events

The following table provides a list of the subscriber access events that you can use to troubleshoot and monitor Unified Messaging.

Subscriber access events

Event ID Category Event type Logging Value or description Class

1012

UMCore

Warning

LogAlways

User "%1" is locked out of their mailbox because they have entered an incorrect PIN "%2" consecutive times. The PIN must be reset before the user can log on to the mailbox from the telephone again.

Subscriber Access

1013

UMCore

Warning

LogAlways

User "%1" was disconnected by the Unified Messaging server because the user failed to log on "%2" consecutive times. The user did not enter the correct PIN.

Subscriber Access

1019

UMCore

Warning

LogAlways

User "%1" was unable to log on to their mailbox using Outlook Voice Access because the checksum for the user's PIN is not valid. The user will not be able to log on to the system until their PIN is reset.

Subscriber Access

1036

UMCore

Information

LogAlways

The Unified Messaging server successfully authenticated user "%1". The call ID is "%2".

Subscriber Access

1080

UMCore

Warning

LogAlways

The Unified Messaging (UM) server failed to process messages for user "%1" during the call with ID "%2" because the user has exceeded their mailbox quota.

Subscriber Access

1134

UMCore

Warning

LogAlways

The Unified Messaging server detected corrupt user configuration data for user "%1". This data contains information such as whether the user has previously logged on to their mailbox or has set their Out of Office status, and also contains any personalized voice mail greetings the user has recorded. The Unified Messaging server will use default configuration data for the user.

Subscriber Access

1135

UMCore

Error

LogAlways

The Microsoft Exchange Unified Messaging service detected a corrupted PIN for user "%1". The user's UM configuration data contains information such as the user's current PIN and the number of consecutive times the user has entered an incorrect PIN. The user will not be able to log on to the Unified Messaging system until their PIN is reset.

Subscriber Access

1171

UMCallData

Information

LogAlways

Call data: "%1"

Subscriber Access

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