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Unified Messaging Fax Answering Errors and Events

Exchange 2010
 

Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2009-09-23

Microsoft Exchange Server 2010 Unified Messaging (UM) generates fax answering events in Event Viewer so that you can troubleshoot and verify the performance of the Unified Messaging fax answering components, features, and services. Event Viewer tracks the following kinds of events in the following order based on importance:

  1. Error events

  2. Warning events

  3. Informational events

The following table provides a list of the fax answering events that you can use to troubleshoot and monitor Unified Messaging.

Fax answering events

Event ID Category Event type Logging Value or description Class

1022

UMCore

Information

LogAlways

The Microsoft Exchange Unified Messaging service has received a fax call with ID "%1".

Fax

1023

UMCore

Information

LogAlways

The fax call with ID "%1" ended for the following reason: "%2"

Fax

1027

UMCore

Information

LogAlways

The Unified Messaging server has successfully received a fax from "%1" for "%2" at extension number "%3". The fax contains %4 pages. The fax call was %5 seconds long. The call was received from IP gateway "%6".

Fax

1028

UMCore

Information

LogAlways

The fax call from "%1" for "%2" at number "%3" was received but no pages were received. The fax call was %4 seconds long. The fax call was received from UM IP gateway "%5".

Fax

1029

UMCore

Information

LogAlways

A fax call from "%1" for "%2" at number "%3" failed to complete. The fax contained %4 pages. The fax call was %5 seconds long. The call was received from UM IP gateway "%6".

Fax

1030

UMCore

Information

LogAlways

The Unified Messaging server has received both fax and audio media from "%1" for "%2" at number "%3". The fax contains %4 pages. The fax call was %5 seconds long. The call came through IP gateway "%6".

Fax

1031

UMCore

Warning

LogAlways

The fax call has exceeded the configured time for a call. The call was made from %1 for %2 at number %3. The fax contains %4 pages. The fax call was %5 seconds long. The call came through gateway %6.

Fax

1032

UMCore

Warning

LogAlways

The UM dial plan that is associated with the Unified Messaging server is not configured to receive fax messages or the maximum number of concurrent fax calls on the Unified Messaging server is set to 0. The fax message that originated from telephone number "%1" and was destined for user "%2" at extension "%3" was terminated. To resolve this issue, use the Exchange Management Console or the Set-UMDialPlan cmdlet to enable the dial plan to receive incoming faxes or increase the maximum number of concurrent fax calls that can be accepted by the Unified Messaging server.

Fax

1033

UMCore

Warning

LogAlways

The Unified Messaging-enabled user "%1" is not configured to receive fax messages. The fax message that originated from phone number "%2", destined for extension "%3", was terminated. To resolve this issue, use the Exchange Management Console or the Set-UMMailbox cmdlet to enable the user to receive incoming fax messages.

Fax

1034

UMCore

Warning

LogAlways

The number of fax calls currently connected to the Unified Messaging server has exceeded the maximum number (%1) that is allowed. The fax call that originated from telephone number "%3" for user "%3" at extension "%4" was disconnected. To resolve this warning, increase the maximum number of concurrent fax connections that the Unified Messaging server will accept or install another Unified Messaging server to accept incoming fax calls.

Fax

1150

UMCore

Warning

LogAlways

The Unified Messaging server was unable to create a message for the fax call with ID "%1". The following invalid media details were received in the session description: "%2".

Fax

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