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General Performance Counters for Unified Messaging

 

Applies to: Exchange Server 2007 SP3, Exchange Server 2007 SP2, Exchange Server 2007 SP1, Exchange Server 2007

Topic Last Modified: 2007-10-19

There are many performance counters that can be used to maintain and troubleshoot a computer that is running Microsoft Exchange Server 2007 that has the Unified Messaging (UM) server role installed. Unified Messaging performance counters measure quantities of information or data for Unified Messaging based on the number, size, duration, and rate of data that is being requested or received.

The following table provides a list of the general performance counters that can be used to monitor Exchange 2007 Unified Messaging.

General performance counters for Unified Messaging

Performance counter Performance object Description

Average Call Duration

MSExchangeUMGeneral

Average Call Duration is the average duration, in seconds, of calls since the service was started.

Average Recent Call Duration

MSExchangeUMGeneral

Average Recent Call Duration is the average duration, in seconds, of the last 50 calls.

Call Duration Exceeded

MSExchangeUMGeneral

Call Duration Exceeded is the number of calls that were disconnected because they exceeded the UM maximum call length. This number includes all types of calls, including fax calls.

Calls Disconnected by User Failure

MSExchangeUMGeneral

Calls Disconnected by User Failure is the total number of calls disconnected after too many user entry failures.

Calls Rejected

MSExchangeUMGeneral

Calls Rejected is the total number of new call invitations that have been rejected.

Calls Rejected per Second

MSExchangeUMGeneral

Calls Rejected per Second is the number of new call invitations that have been rejected in the last second.

Current Auto Attendant Calls

MSExchangeUMGeneral

Current Auto Attendant Calls is the number of auto attendant calls that are currently connected to the UM server.

Current Calls

MSExchangeUMGeneral

Current Calls is the number of calls that are currently connected to the UM server.

Current CAS Connections

MSExchangeUMGeneral

Current CAS Connections is the number of connections that are currently open between the Unified Messaging server and Client Access servers.

Current Fax Calls

MSExchangeUMGeneral

Current Fax Calls is the number of fax calls that are currently connected to the UM server. Voice calls become fax calls after a fax tone is detected.

Current Play on Phone Calls

MSExchangeUMGeneral

Current Play on Phone Calls is the number of outbound calls initiated to play back messages.

Current Prompt Editing Calls

MSExchangeUMGeneral

Current Prompt Editing Calls is the number of logged on users who are editing custom prompts.

Current Subscriber Access Calls

MSExchangeUMGeneral

Current Subscriber Access Calls is the number of logged on subscribers who are currently connected to the UM server.

Current Unauthenticated Pilot Number Calls

MSExchangeUMGeneral

Current Unauthenticated Pilot Number Calls is the number of voice calls to the pilot number that have not yet been authenticated.

Current Voice Calls

MSExchangeUMGeneral

Current Voice Calls is the number of voice calls that are currently connected to the UM server.

Delayed Calls

MSExchangeUMGeneral

Delayed Calls is the number of calls that experienced one or more delays longer than 2 seconds.

Total Calls

MSExchangeUMGeneral

Total Calls is the number of calls since the service was started.

Total Calls per Second

MSExchangeUMGeneral

Total Calls per Second is the number of new calls that arrived in the last second.

Total Play on Phone Calls

MSExchangeUMGeneral

Total Play on Phone Calls is the total number of Play on Phone calls that have been initiated since the service was started.

User Response Latency

MSExchangeUMGeneral

User Response Latency is the average response time, in milliseconds, for the system to respond to a user request. This average is calculated over the last 25 calls. This counter is limited to calls that require significant processing.

The following table provides a list of the general performance counters that were added to Exchange 2007 Service Pack 1 (SP1) that can be used to monitor Unified Messaging.

General performance counters for Unified Messaging in Exchange 2007 SP1

Performance counter Performance object Description

OCS User Event Notifications

MSExchangeUMGeneral

OCS User Event Notifications is the total number of OCS User Event notifications that have occurred since the service was started.

 
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