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How to Enable UM-Enabled Users to Receive Faxes

 

Applies to: Exchange Server 2007 SP3, Exchange Server 2007 SP2, Exchange Server 2007 SP1, Exchange Server 2007

Topic Last Modified: 2007-07-27

This topic explains how to use the Exchange Management Console and the Exchange Management Shell to enable all users who are associated with a Unified Messaging (UM) dial plan to receive fax messages in their Microsoft Exchange Server 2007 mailbox. To allow UM-enabled users to receive fax messages in their mailbox, each Unified Messaging server that is associated with the dial plan must be configured to accept incoming fax calls. You must also enable fax messages to be received by users who are associated with the dial plan. By default, when you install the Unified Messaging server role, the Unified Messaging server will accept 100 concurrent incoming fax calls and UM-enabled users who are associated with a UM dial plan can receive fax messages into their mailbox. However, there may be times when these default settings have changed and UM-enabled users cannot receive fax messages. For more information about how to configure the number of incoming fax calls, see How to Modify the Number of Concurrent Fax Calls Setting.

By default, all users who are associated with a dial plan can receive fax messages. However, you can prevent a single user associated with the dial plan from receiving fax messages. To prevent a single user who is associated with a UM dial plan from receiving faxes, configure the properties for the user by using the Exchange Management Console or by using the Set-UMMailbox cmdlet. You can also use the Set-UMMailbox cmdlet to prevent multiple users from receiving fax messages. For more information about how to prevent a user or users from receiving fax messages, see How to Prevent a Unified Messaging User from Receiving Faxes.

importantImportant:
If you prevent fax messages from being received on a dial plan, all users who are associated with the dial plan will be unable to receive fax messages, even if you configure an individual user's properties to allow them to receive fax messages. Enabling or disabling faxing on a UM dial plan takes precedence over the settings for an individual UM-enabled user.

To perform the following procedures, the account you use must be delegated the Exchange Recipient Administrator role.

For more information about permissions, delegating roles, and the rights that are required to administer Exchange 2007, see Permission Considerations.

Also, before you perform these procedures, confirm that a UM dial plan has been created.

  1. In the console tree of the Exchange Management Console, expand the Organization Configuration node, and then click the Unified Messaging node.

  2. On the UM Dial Plans tab, select the UM dial plan for which you want to allow users associated with the dial plan to receive fax messages, and then click Properties in the action pane.

  3. On the dial plan Properties page, on the General tab, select the check box next to Allow users to receive faxes.

  4. Click OK to save your changes.

  • Run the following command:

    Set-UMDialPlan -Identity MyUMDialPlan -FaxEnabled $true
    

For more information about syntax and parameters, see Set-UMDialplan.

For more information about how to receive faxes in Unified Messaging, see the following topics:

To ensure that you are reading the most up-to-date information and to find additional Exchange Server 2007 documentation, visit the Exchange Server TechCenter.
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