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Mailbox move failed because folder rules take too much space

 

Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this alert, if you are using Microsoft Operations Manager 2005, do one or more of the following:

  • From the Operator Console, select this alert, and then click the Properties tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description. Review the events that have been logged that meet the criteria of this Operations Manager alert.

To learn more about this alert, if you are using System Center Operations Manager 2007, do one or more of the following:

  • From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the events that have been logged that meet the criteria of this Operations Manager alert.

 

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

8535;8536

Event Source

MSExchangeIS*

Alert Type

Critical Error

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Mailbox/Information Store

MOM Rule Name

Mailbox move failed because folder rules take too much space.

This alert indicates that folder rules are taking up too much disk space.

  • Event 8535 indicates that the Move Mailbox operation failed when it tries to move a user's mailbox from Microsoft Exchange Server 2007 to Exchange Server 2003 because the user's mailbox rules are set too high for the destination server.

    In Exchange Server 2003, the rule size limit is 32 kilobytes (KB) while in Exchange Server 2007 the rules limit has been increased to a default size of 64 KB per mailbox. The rule limit in Exchange 2007 is now a customizable limit of up to 256 KB per mailbox.

  • Event 8536 indicates that the Move Mailbox operation failed when it tried to move a user's mailbox from Microsoft Exchange Server 2007 to Exchange Server 2003 because the user's mailbox rules are set too high for the destination server.

    In Exchange Server 2003, the rule size limit is 32 kilobytes (KB) while in Exchange Server 2007 the rules limit has been increased to a default size of 64 KB per mailbox. The rule limit in Exchange 2007 is now a customizable limit of up to 256 KB per mailbox.

    This Error event publishes a folder ID. In most cases, the Microsoft Exchange Information Store service can display the folder name that contains the mailbox rules but in this case, because the folder display name was deleted or there was some data corruption, the Exchange Information Store is unable to retrieve the display name for the folder. The Exchange Information Store service logs this event with an internal folder ID.

To resolve this alert and complete the Move Mailbox operation, do one or more of the following:

  • Ask the user to delete some rules to stay within the 32 KB limit.

  • Re-run the Move Mailbox operation using the Move-Mailbox cmdlet in Exchange 2007 with the IgnoreRuleLimitErrors parameter. The parameter allows an Exchange 2007 mailbox to be moved back to Exchange 2003 successfully without its rules. For more information about performing the Move-Mailbox operation, see the following sources:

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange Server 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

 
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