• Article

Remote Procedure Call (RPC) could not start

 

Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this event, do one or more of the following:

  • Review the description of the event that includes the variables specific to your environment. From the MOM Operator Console, select this alert, and then click the Properties tab.

  • Review all events that have been logged that meet the criteria of this MOM alert. From the MOM Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.

Details

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

2600

Event Source

MSExchange ADAccess

Alert Type

Critical Error

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Common Components/Active Directory Access

MOM Rule Name

Remote Procedure Call (RPC) could not start.

Explanation

This Error event indicates that the Microsoft® Exchange Active Directory® Topology service did not initiate a remote procedure call (RPC) to Active Directory. RPC is an interprocess communication (IPC) mechanism that enables seamless communication between client and server applications. In an Exchange environment, the Exchange server that is running on a member server acts as a client to the Active Directory information residing on a domain controller. For more information about RPC, see What Is RPC? at the Microsoft Windows Server TechCenter.

This event may occur if one or more of the following conditions are true:

  • The account you are logged in as is not a member of local administrators group on the Exchange server that logged this event.

  • The Active Directory Topology service could not initialize and allocate the local administrator object security identifier (SID) to the RPC.

  • The protocols required for RPC communication could not be verified.

  • The Active Directory Topology service could not register the RPC interface with the RPC runtime application programming interface (API). The RPC runtime API is responsible for initializing RPC.

  • The Active Directory Topology service could not register the RPC endpoints.

For more information about how RPC works, see How RPC Works at the Microsoft Windows Server TechCenter.

User Action

To resolve this error, do one or more of the following:

  • Make sure that the account you are logged in as is a member of local administrators group on the Exchange server that logged this event.

  • Make sure that the Status of the RPC service is Started.

    • If the Status of the service is Started, stop and then start the service.

    • If the Status of the service is not set to Started, start the service.

  • Make sure that you can connect to an available domain controller from the Exchange server. To do this, at a command prompt on the Exchange server, run the following command: ping <IP address or NetBIOS name of the domain controller>. This command verifies that required network connectivity for RPC communication is working. For more information, see Microsoft Knowledge Base article 325487, How to troubleshoot network connectivity problems.

  • Use the RPC Connectivity Verification Tool (RPing) to check the RPC connectivity from Exchange server to an available domain controller. RPing is included when you download the Windows Server™ 2003 tools from the Windows Server 2003 Resource Kit Tools Web site.

For More Information

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 MOM alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.