A Client Access server could not be found to handle the request
Topic Last Modified: 2007-11-16
The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.
To learn more about this event, do one or more of the following:
Review the description of the event that includes the variables specific to your environment. From the Operator Console, select this alert, and then click the Properties tab.
Review all events that have been logged that meet the criteria of this Operations Manager alert. From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.
Details
Product Name |
Exchange |
Product Version |
8.0 (Exchange Server 2007) |
Event ID |
4017 |
Event Source |
MSExchange Availability |
Alert Type |
Warning |
MOM Rule Path |
Microsoft Exchange Server/Exchange 2007/Client Access/Information Worker |
MOM Rule Name |
A Client Access server could not be found to handle the request. |
Explanation
This Error event indicates that the Microsoft Exchange Server that runs the Client Access server role required to retrieve Schedule+ Free Busy information for the e-mail address specified in the event description could not be found. This event may occur when you have multiple Active Directory sites and one of the Active Directory sites does not have a Client Access server role deployed.
Note
This event occurs when the diagnostic logging level of Availability Service is set to Low. For more information about how to change diagnostic logging levels, see How to Change Logging Levels for Exchange Processes.
User Action
To resolve this error, follow these steps:
If you have multiple Active Directory sites that have Exchange server that runs the Mailbox server role, make sure that each site has the Client Access server role deployed.
Review the Application event log for related events. Events that occur immediately before and after this event may provide more information about the root cause of this error.
If this event seems to be causing mail flow interruptions or other problems in the Exchange environment, contact Microsoft Product Support. For information about contacting support, visit Microsoft Help and Support Web site.
For More Information
To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.
To review Exchange 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.
If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.