Failed to start scheduled job
Topic Last Modified: 2006-09-24
The Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.
To learn more about this event, do one or more of the following:
Review the description of the event that includes the variables specific to your environment. From the MOM Operator Console, select this alert, and then click the Properties tab.
Review all events that have been logged that meet the criteria of this MOM alert. From the MOM Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.
Details
Product Name |
Exchange |
Product Version |
8.0 (Exchange Server 2007) |
Event ID |
9023 |
Event Source |
MSExchange Assistants |
Alert Type |
Error |
MOM Rule Path |
Exchange12/Exchange 2007/Mailbox/Assistants |
MOM Rule Name |
Failed to start scheduled job. Time-based Microsoft Exchange Assistants did not start to process the mailboxes during a specified time window. |
Explanation
This Warning event indicates that one of the time-based Microsoft® Exchange Assistants did not start to process the mailboxes during a specified time window. The Exchange Assistants can be either event-based Assistants or time-based Assistants. The event-based Assistants start to process mailboxes on the occurrence of an event, such as on a change of Out-of-Office (OOF) information in one or more mailboxes. The time-based Assistants process the mailboxes periodically. Each time-based Assistant deploys an Assistants Driver that periodically checks whether the current time is within in a specified time window. When the current time reaches the specified time window, the Assistants Driver invokes the corresponding time-based Assistant. The time-based Assistant then obtains a list of mailboxes from the database and starts to process them.
This event may occur when the time-based Assistant does not obtain a list of mailboxes from the database for one or more of the following reasons:
The database specified in the event description is dismounted.
The time-based Assistant did not connect to the database. This behavior may occur if the Exchange Assistants service and the Exchange database run on different servers that are running Microsoft Exchange Server.
User Action
To resolve this error, do one or more of the following:
Make sure that the database specified in the event description is mounted. You can confirm the state of the database using Exchange Management Console.
Review other related Error or Warning events in the Application log. If the time-based Assistant did not connect to the database, you will see other related events which will help you find the cause of this warning.
For More Information
To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.
To review Exchange 2007 event message articles that may not be represented by Exchange 2007 MOM alerts, see the Events and Errors Message Center.
If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.