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A general Active Directory error occurred

 

Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this event, do one or more of the following:

  • Review the description of the event that includes the variables specific to your environment. From the MOM Operator Console, select this alert, and then click the Properties tab.

  • Review all events that have been logged that meet the criteria of this MOM alert. From the MOM Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.

 

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

2067

Event Source

MSExchange ADAccess

Alert Type

Warning

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Common Components/Active Directory Access

MOM Rule Name

A general Active Directory error occurred. Review the error code in the event description to determine the cause of this error.

This Error event indicates that the process specified in the event description encountered a general error during its ordinary operation.

To determine the cause of this error, follow these steps:

  • Increase diagnostic logging so that you can determine which attributes or properties contain invalid values. Specifically, increase the diagnostic logging level on the Validation counter of the MSExchangeADAccess performance object. You can increase logging by running the following Exchange Management Shell cmdlet: Set-EventLogLevel MSExchangeADAccess\Validation -Level High. For detailed information about how to increase logging, see How to Change Logging Levels for Exchange Processes.

    Important   After you have completed troubleshooting this issue, return logging to the default level by running the following cmdlet: Set-EventLogLevel MSExchangeADAccess\Validation -Level Lowest.

  • You can also change the logging level by editing the registry as described here:

    Incorrectly editing the registry can cause serious problems that may require you to reinstall your operating system. Problems resulting from editing the registry incorrectly may not be able to be resolved. Before editing the registry, back up any valuable data.

    1. Start Registry Editor (regedit).

    2. Locate the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeADAccess\Diagnostics

    3. In the results pane, change the Value data of the General key to 5.

    4. Exit Registry Editor.

    importantImportant:
    After you have completed troubleshooting this issue, return logging to the default level by running the following cmdlet: Set-EventLogLevel MSExchangeADAccess\Validation -Level Lowest.
  • Review other related Error and Warning events in the Application log. These related events may help you find the root cause of this Error event.

  • For more information, search for the error code specified in the event description on Search the Support Knowledge Base (KB).

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 MOM alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

 
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