Outlook Web Access failed to initialize - a required small icon configuration file does not exist; review MSExchangeOWA event 28 for the cause
Topic Last Modified: 2006-12-18
The Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.
To learn more about this event, do one or more of the following:
Review the description of the event that includes the variables specific to your environment. From the MOM Operator Console, select this alert, and then click the Properties tab.
Review all events that have been logged that meet the criteria of this MOM alert. From the MOM Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.
Details
Product Name |
Exchange |
Product Version |
8.0 (Exchange Server 2007) |
Event ID |
28 |
Event Source |
MSExchange OWA |
Alert Type |
Error |
MOM Rule Path |
Microsoft Exchange Server/Exchange 2007/Client Access/Outlook Web Access |
MOM Rule Name |
Outlook Web Access failed to initialize - a required small icon configuration file does not exist; review MSExchangeOWA event 28 for the cause. |
Explanation
This Error event indicates that Microsoft® Office Outlook® Web Access did not initialize because the small icon configuration file referenced in the event description does not exist. The small icon configuration file contains references to the icons used by each message type in Outlook Web Access. If this file does not exist, users cannot access their mailbox using Outlook Web Access.
User Action
To resolve this error, follow these steps to replace the small icon configuration file with the default file that is located on the Microsoft Exchange Server 2007 DVD:
Locate the SmallIcons.xml file in the Setup\ServerRoles\ClientAccess\owa folder on the Exchange 2007 DVD.
Copy the SmallIcons.xml file to the C:\Program Files\Microsoft\Exchange Server\ClientAccess\Owa folder on the computer that is running the Client Access server role, where C:\ is the directory to which you installed Exchange 2007.
For More Information
To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.
To review Exchange 2007 event message articles that may not be represented by Exchange 2007 MOM alerts, see the Events and Errors Message Center.
If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.