Outlook Web Access connectivity (External) transaction failure - Unable to logon to mailbox to obtain user configuration information
Topic Last Modified: 2007-02-20
The Microsoft Exchange Server 2007 Management Pack for Operations Manager runs Exchange Management Shell cmdlets to monitor the Exchange environment. Running cmdlets triggers one or more Operations Manager alerts if it is detected that there is a problem in your Exchange environment.
To learn more about this alert, if you are using Microsoft Operations Manager 2005, do one or more of the following:
From the Operator Console, select this alert, and then click the Properties tab. Review the description of the alert that includes the variables specific to your environment.
From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description. Review the events that have been logged that meet the criteria of this Operations Manager alert.
To learn more about this alert, if you are using System Center Operations Manager 2007, do one or more of the following:
From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the events that have been logged that meet the criteria of this Operations Manager alert.
Details
Product Name |
Exchange |
Product Version |
8.0 (Exchange Server 2007) |
Event ID |
1005;1006 |
Event Source |
MSExchange Monitoring OWAConnectivity External |
MOM Rule Path |
Microsoft Exchange Server/Exchange 2007/Client Access/Outlook Web Access/OWA Connectivity |
MOM Rule Name |
Outlook Web Access connectivity (External) transaction failure - Unable to logon to mailbox to obtain user configuration information. |
Explanation
The cmdlet that triggered this event is the Test-OwaConnectivity cmdlet. The Test-OwaConnectivity cmdlet can be used to test the connectivity of all Exchange 2007 Outlook Web Access virtual directories on a computer that is running Exchange 2007 that has the Client Access server role installed. It can also be used to test the connectivity of a single Exchange 2007 Outlook Web Access URL.
This alert indicates that the mailbox for which you are trying to obtain user information is inaccessible. This alert may be caused by network connectivity issues.
User Action
To resolve this alert, do one or more of the following:
Review Operations Manager for detailed information about the cause of this alert. For more information, see the introduction of this article.
Make sure that the Exchange server that logged this event can connect to the computer that is running Exchange 2007 that has the Mailbox server role installed. For example, use the Ping or PathPing command-line tools to test basic connectivity. Use Ping to isolate network hardware problems and incompatible configurations. Use PathPing to detect packet loss over multiple-hop trips. For more information, see Microsoft Knowledge Base article 325487, How to troubleshoot network connectivity problems.
In Event Viewer, review the Application logs on your Client Access and Mailbox servers for events that may be associated with this alert. Use that information to determine the cause of the problem.
For More Information
For more information about the Test-OwaConnectivity cmdlet, see Test-OwaConnectivity.
For more information about Outlook Web Access, see Managing Outlook Web Access.
If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.