Microsoft Exchange couldn't complete the opt-in process for Microsoft Update

 

Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this event, do one or more of the following:

  • Review the description of the event that includes the variables specific to your environment. From the MOM Operator Console, select this alert, and then click the Properties tab.

  • Review all events that have been logged that meet the criteria of this MOM alert. From the MOM Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.

Details

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

1016

Event Source

MSExchange Anti-spam Update

Alert Type

Critical Error

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Common Components/Hub Transport and Edge Transport/Agents/Common

MOM Rule Name

Microsoft Exchange couldn't complete the opt-in process for Microsoft Update.

Explanation

This Error event indicates that Microsoft® Exchange Server could not finish the opt-in process for Microsoft Update specified in the event description. This event occurs when anti-spam updates are not loaded.

This may be caused if you are not running the latest version of Microsoft Update. You cannot download anti-spam updates until this problem is fixed.

User Action

To resolve this error, follow these steps:

  • Upgrade the version of Microsoft Windows® update on the computer that logged this event. To do this, visit the Microsoft Update Web site and update your server. When you connect to that Web site, your system will be checked. You will be instructed to download and install the most recent version of Microsoft Update.

  • Review the WindowsUpdate.log file for information that could indicate the cause of the problem. By default, WindowsUpdate.log is located in the C:\Windows directory, where C:\ is the directory where you installed Windows Server®.

For more information about anti-spam updates, see the following topics:

For More Information

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 MOM alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.