Outlook Web Access Web did not initialize
Topic Last Modified: 2007-11-16
The Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.
To learn more about this event, do one or more of the following:
Review the description of the event that includes the variables specific to your environment. From the MOM Operator Console, select this alert, and then click the Properties tab.
Review all events that have been logged that meet the criteria of this MOM alert. From the MOM Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.
Details
Product Name |
Exchange |
Product Version |
8.0 (Exchange Server 2007) |
Event ID |
21 |
Event Source |
MSExchange OWA |
Alert Type |
Critical Error |
MOM Rule Path |
Microsoft Exchange Server/Exchange 2007/Client Access/Outlook Web Access |
MOM Rule Name |
Outlook Web Access Web did not initialize. A file from a theme folder could not be parsed. For more information, see MSExchangeOWA event 21. |
Explanation
This Error event indicates that Microsoft® Office Outlook® Web Access did not initialize. This event may occur if the following conditions are true:
The Outlook Web Access themeinfo.xml file that is stored in the theme folder referenced in the event description contains an XML attribute such as "displayname."
No value is specified for this attribute.
The default location of the themes folder is C:\Program Files\Microsoft\Exchange Server\ClientAccess\Owa\<version>\.
User Action
To resolve the error, follow these steps:
Replace the themes folder and the default subfolders with the files and folders that are located on the Microsoft Exchange Server 2007 DVD. By default, those files and folders are located in the \Setup\ServerRoles\ClientAccess\owa\version\ folder of the Exchange 2007 DVD.
If a custom Outlook Web Access theme is used, re-create all the files that are associated with the custom theme.
Make sure that the attribute referenced in the event description contains a value.
For more information about Outlook Web Access themes, see How to Create a Theme for Outlook Web Access.
For More Information
To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.
To review Exchange 2007 event message articles that may not be represented by Exchange 2007 MOM alerts, see the Events and Errors Message Center.
If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.