The offline address list generator could not generate full details because the total size of the details information is greater than 64 kilobytes
Topic Last Modified: 2007-11-16
The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.
To learn more about this alert, if you are using Microsoft Operations Manager 2005, do one or more of the following:
From the Operator Console, select this alert, and then click the Properties tab. Review the description of the alert that includes the variables specific to your environment.
From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description. Review the events that have been logged that meet the criteria of this Operations Manager alert.
To learn more about this alert, if you are using System Center Operations Manager 2007, do one or more of the following:
From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the events that have been logged that meet the criteria of this Operations Manager alert.
Details
Product Name |
Exchange |
Product Version |
8.0 (Exchange Server 2007) |
Event ID |
9321 |
Event Source |
MSExchangeSA |
Alert Type |
Warning |
MOM Rule Path |
Microsoft Exchange Server/Exchange 2007/Mailbox/System Attendant |
MOM Rule Name |
The offline address list generator could not generate full details because the total size of the details information is greater than 64 kilobytes. |
Explanation
This Error event indicates that the full details for user %1 in Offline Address List (OAL) %2 will be truncated because the size of a specific attribute exceeds the default limit of 64 kilobytes per attribute. This error is typically associated with users who have an abnormally large list of e-mail proxy addresses or e-mail certificates.
User Action
To resolve this error, use the following list of attributes to examine the properties of the user specified in the error and determine which attribute is causing the error. After the attribute has been identified, perform one of the following two options to resolve the error:
Reduce the number of items in the attribute by removing them from the user object in Active Directory.
Change the maximum size limit for the specific attribute. For more information about identifying the attribute that caused the error and making a registry change to resolve the error, see MSDN blog entry OAB Property filtering for Exchange 2003 Service Pack 2 OAB Version 4.
Note The content of each blog and its URL are subject to change without notice.
The following list contains the attributes in a limited OAL when there has been no full download:
PR_EMAIL_ADDRESS_A
PR_DISPLAY_NAME_A
PR_OFFICE_LOCATION
PR_ACCOUNT_A
PR_SURNAME_A
PR_SMTP_ADDRESS_A
PR_SEND_RICH_INFO
The following list contains the attributes included in a full details OAL, in addition to the seven attributes that are included in a limited OAL. The last two properties are in addition to the Unicode OAL.
PR_USER_CERTIFICATE
PR_USER_X509_CERTIFICATE
PR_EMS_AB_X509_CERT
PR_BUSINESS_TELEPHONE_NUMBER_A
PR_GIVEN_NAME_A
PR_INITIALS_A
PR_STREET_ADDRESS_A
PR_LOCALITY_A
PR_STATE_OR_PROVINCE_A
PR_POSTAL_CODE_A
PR_COUNTRY_A
PR_TITLE_A
PR_COMPANY_NAME_A
PR_ASSISTANT_A
PR_DEPARTMENT_NAME_A
PR_BUSINESS_TELEPHONE_NUMBER_A
PR_HOME_TELEPHONE_NUMBER_A
PR_BUSINESS2_TELEPHONE_NUMBER_A
PR_HOME2_TELEPHONE_NUMBER_A
PR_PRIMARY_FAX_NUMBER_A
PR_MOBILE_TELEPHONE_NUMBER_A
PR_ASSISTANT_TELEPHONE_NUMBER_A
PR_PAGER_TELEPHONE_NUMBER_A
PR_COMMENT_A
PR_EMS_AB_PROXY_ADDRESSES
PR_EMS_AB_TARGET_ADDRESS
PR_EMS_AB_HOME_MDB_A
Be aware that the OAL does not contain custom properties in the directory that an administrator has added, such as employee ID, organizational hierarchy information, or group membership information. Microsoft Office Outlook needs access to the server to be able to retrieve this information.
If you cannot resolve this issue, or you experience other problems or mail flow interruptions in the Exchange environment, contact Microsoft Product Support Services. For information about contacting support, visit the Microsoft Help and Support Web site.
For More Information
To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.
To review Exchange Server 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.
If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.