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WebServices connectivity (Internal) transaction failure - The credentials cannot be used to test Web Services

 

Topic Last Modified: 2007-02-16

The Microsoft Exchange Server 2007 Management Pack for Operations Manager runs Exchange Management Shell cmdlets to monitor the Exchange environment. Running cmdlets triggers one or more Operations Manager alerts if it is detected that there is a problem in your Exchange environment.

To learn more about this alert, if you are using Microsoft Operations Manager 2005, do one or more of the following:

  • From the Operator Console, select this alert, and then click the Properties tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description. Review the events that have been logged that meet the criteria of this Operations Manager alert.

To learn more about this alert, if you are using System Center Operations Manager 2007, do one or more of the following:

  • From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the events that have been logged that meet the criteria of this Operations Manager alert.

Details

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

1007;1008

Event Source

MSExchange Monitoring WebServicesConnectivity Internal

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Client Access/Web Services/WebServices Connectivity

MOM Rule Name

WebServices connectivity (Internal) transaction failure - The credentials cannot be used to test Web Services.

Explanation

This alert indicates that the credentials that were used to test Exchange Web Services were not valid. This event may occur if you entered the wrong user credentials when you tried to test Exchange Web Services by using the Test-WebServicesConnectivity cmdlet.

User Action

To resolve this Error event, do one or more of the following:

  • Review the Application log for related events. For example, events that occur immediately before and after this event may provide more information about the cause of this error.

  • Contact Microsoft Customer Support. For information about how to contact support, visit Microsoft Help and Support.

For More Information

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.