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Processing the Pickup file caused the Transport process to fail

 

Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this alert, if you are using Microsoft Operations Manager 2005, do one or more of the following:

  • From the Operator Console, select this alert, and then click the Properties tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description. Review the events that have been logged that meet the criteria of this Operations Manager alert.

To learn more about this alert, if you are using System Center Operations Manager 2007, do one or more of the following:

  • From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the events that have been logged that meet the criteria of this Operations Manager alert.

 

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

10004

Event Source

MSExchangeTransport

Alert Type

Warning

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Common Components/Hub Transport and Edge Transport/Transport

MOM Rule Name

Processing the Pickup file caused the Transport process to fail. The file will be deleted.

This Warning event indicates that the processing of the specified message file in the Pickup directory or the Replay directory caused the Microsoft Exchange Transport service to fail.

Any message that causes the Microsoft Exchange Transport service to fail during message processing is classified as a poison message. Poison messages are put in the poison message queue. The poison message queue is a special queue that is used to isolate messages that are detected to be potentially harmful to the Microsoft Exchange Server 2007 system after a server failure. The poison message queue is typically empty. If no poison messages exist, the poison message queue does not appear in the Queue Viewer or the output of the Get-Queue cmdlet in the Exchange Management Shell. You can delete the messages if they are harmful to the system. If the event that caused the message to enter the poison message queue is unrelated to the message, you can resume delivery of the message. For more information, see Managing Queues.

To resolve this warning, do one or more of the following:

  • Take no action, except send the poison message file that caused the failure of the Microsoft Exchange Transport service to Microsoft Customer support for analysis. For information about how to contact Microsoft Customer support, visit Microsoft Help and Support.

  • If you are confident that specified message file had nothing to do with the failure of the Microsoft Exchange Transport service, you may resubmit the poison message file. For more information, see How to Resubmit Messages in Queues.

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

 
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