• Article

The managed folder mailbox assistant skipped processing all databases on the local server because it could not read the audit log parameters from Active Directory

 

Topic Last Modified: 2006-11-25

The Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this event, do one or more of the following:

  • Review the description of the event that includes the variables specific to your environment. From the MOM Operator Console, select this alert, and then click the Properties tab.

  • Review all events that have been logged that meet the criteria of this MOM alert. From the MOM Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.

Details

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

10009

Event Source

MSExchangeMailboxAssistants

Alert Type

Error

MOM Rule Path

Exchange12/Exchange 2007/Mailbox/Assistants

MOM Rule Name

The managed folder mailbox assistant skipped processing all databases on the local server because it could not read the audit log parameters from Active Directory. It will try again later in the schedule window.

Explanation

This Error event indicates that the managed folder mailbox assistant (formerly known as e-mail life cycle assistant) did not process all the mailboxes on this server running Microsoft® Exchange Server because it could not read audit log arguments from the Active Directory® directory service. The managed folder mailbox assistant is a time-based Exchange Assistant that provisions the managed default folders and managed custom folders in user mailboxes on scheduled intervals.

For more information about managed folders, managed content settings, managed folder mailbox policy and managed folder assistant, see Deploying Messaging Records Management.

Audit logging is used to record the actions that are performed by the managed folder assistant. Audit log files are set up for each Mailbox server. By default, audit logging is disabled. The configuration information for audit logs is stored in Active Directory. This event is generally accompanied by event 10003 and indicates problems reading configuration data from Active Directory.

User Action

To resolve this error, do one or more of the following:

  • Make sure that the Exchange server that logged this event can connect to the configuration domain controller. For example, Use the Ping or PathPing command-line tools to test basic connectivity. Use Ping to isolate network hardware problems and incompatible configurations. Use PathPing to detect packet loss over multiple-hop trips. For more information, see Microsoft Knowledge Base article 325487, How to troubleshoot network connectivity problems.

  • Make sure that the configuration domain controller that Exchange server connects to is registered correctly on the Domain Name System (DNS) server. For more information, see the following Microsoft Knowledge Base articles:

  • Examine related events in the Application log and System log for Warning events and Error events that come before or after this event. These related events may provide more information about the root cause of this error.

The managed folder assistant will try to read the audit log information from Active Directory at the next scheduled interval. However, if this error frequently occurs, contact Microsoft Product Support Services. For more information, visit the Microsoft Help and Support Web site.

For More Information

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 MOM alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.