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An error occurred starting Storage Group on Microsoft Exchange Information Store

 

Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this event, do one or more of the following:

  • Review the description of the event that includes the variables specific to your environment. From the MOM Operator Console, select this alert, and then click the Properties tab.
  • Review all events that have been logged that meet the criteria of this MOM alert. From the MOM Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.

 

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

9518

Event Source

MSExchangeIS*

Alert Type

Warning

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Mailbox/Information Store

MOM Rule Name

An error occurred starting Storage Group on Microsoft Exchange Information Store. Check for antivirus software scanning or improperly enabled disk level write caching.

This Error event indicates that a failure occurred while starting the storage group specified in the event description. The event description also contains the extended information about the cause this failure. Generally, this event may occur when any one of the following conditions is true:

  • There was a problem starting the Microsoft® Exchange Server database engine.
  • The specified storage group is a recovery storage group. Additionally, there is a recovery storage group already running on this server.
  • The server that is running Exchange Server cannot read the common name of the specified storage group from the Active® Directory directory service.

To resolve this error, follow these steps:

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 MOM alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

 
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