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Microsoft Exchange could not create the routing table log file or directory

 

Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this alert, if you are using Microsoft Operations Manager 2005, do one or more of the following:

  • From the Operator Console, select this alert, and then click the Properties tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description. Review the events that have been logged that meet the criteria of this Operations Manager alert.

To learn more about this alert, if you are using System Center Operations Manager 2007, do one or more of the following:

  • From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the events that have been logged that meet the criteria of this Operations Manager alert.

 

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

5030

Event Source

MSExchangeTransport

Alert Type

Critical Error

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Common Components/Hub Transport and Edge Transport/Transport

MOM Rule Name

Microsoft Exchange could not create the routing table log file or directory.

This Error event indicates that the Microsoft Exchange Transport service couldn't create the routing table log directory or a log file in the routing table log directory.

Routing table logging periodically records a snapshot of the routing table that is used by the Microsoft Exchange Server 2007 Hub Transport server or Edge Transport server to route messages to their destinations.

The location of the routing table logs is controlled by the RoutingTableLogPath parameter on the Set-TransportServer cmdlet in the Exchange Management Shell. By default, the routing table logs are stored in the C:\Program Files\Microsoft\Exchange Server\TransportRoles\Logs\Routing directory. The directory must be local to the Exchange 2007 computer. When you change the location of the routing table log directory, you must restart the Microsoft Exchange Transport service for the change to take effect.

By default, the Microsoft Exchange Transport service uses the security credentials of the Network Service user account to create the new routing table log directory and apply the correct permissions as follows:

  • If the new routing table log directory does not already exist, and the Network Service account has the rights that are required to create folders and apply permissions at the new location, the new routing table log directory is created and the correct permissions are applied to the new directory. The correct permissions for the routing table log directory are as follows:

    • Administrator: Full Control

    • System: Full Control

    • Network Service: Read, Write, and Delete Subfolders and Files

  • If the new routing table log directory already exists, the existing folder permissions are not checked.

To resolve this error, verify that the location that is specified by the RoutingTableLogPath parameter on the Get-TransportServer cmdlet and has the correct permissions assigned to it.

For more information, see the following topics:

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

 
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