The IsAlive check failed for the clustered Microsoft Exchange resource
Topic Last Modified: 2007-11-16
The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.
To learn more about this alert, if you are using Microsoft Operations Manager 2005, do one or more of the following:
From the Operator Console, select this alert, and then click the Properties tab. Review the description of the alert that includes the variables specific to your environment.
From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description. Review the events that have been logged that meet the criteria of this Operations Manager alert.
To learn more about this alert, if you are using System Center Operations Manager 2007, do one or more of the following:
From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the events that have been logged that meet the criteria of this Operations Manager alert.
Details
Product Name |
Exchange |
Product Version |
8.0 (Exchange Server 2007) |
Event ID |
1005 |
Event Source |
MSExchange Cluster |
Alert Type |
Critical Error |
MOM Rule Path |
Microsoft Exchange Server/Exchange 2007/Mailbox/Cluster |
MOM Rule Name |
The IsAlive check failed for the clustered Microsoft Exchange resource. |
Explanation
The Cluster service checks for the presence of the other node by trying to communicate with it. This event indicates that the Cluster service failed the ISALIVE check for the named resource. This failure can occur if either of the following conditions is true:
The specified node is unreachable from this node.
The specified node is really down for some reason.
User Action
To correct the problem, follow these steps:
Check the named node to make sure that all the services have been started.
Verify that the following conditions are true:
The service for the resource is functioning correctly.
The server is not under high stress.
If the previous conditions are true, check to determine why communication with that node failed.
The problem may be simple:
A network cable may be loose or disconnected.
The network adapter, also referred to as NIC, may have been disabled on the server.
The problem may be something more subtle. For example, the TCP/IP may not be bound to that network adapter.
For More Information
To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.
To review Exchange Server 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.
If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.