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Ambiguous SMTP proxy found on some mailboxes in the directory service

 

Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this event, do one or more of the following:

  • Review the description of the event that includes the variables specific to your environment. From the MOM Operator Console, select this alert, and then click the Properties tab.

  • Review all events that have been logged that meet the criteria of this MOM alert. From the MOM Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.

 

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

9549

Event Source

MSExchangeIS*

Alert Type

Warning

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Mailbox/Information Store

MOM Rule Name

Ambiguous SMTP proxy found on some mailboxes in the directory service. Store unable to map SMTP proxy to unique mailbox GUID. Set unique SMTP proxy addresses for mailboxes.

This Error event indicates that an ambiguous Simple Mail Transfer Protocol (SMTP) proxy was found on some mailboxes in the directory service. The mailbox store cannot map this SMTP proxy to a unique mailbox global unique identifier (GUID). This event is caused by duplicate proxies (for example, someone@example.com) on more than one object. Administrators should determine which proxies have duplicates and remove those that are incorrect.

To resolve this error, change the SMTP proxy addresses of the mailboxes so that each mailbox has a unique address.

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 MOM alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

 
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