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The version store cannot grow because it is receiving out-of-memory errors from the operating system

 

Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this event, do one or more of the following:

  • Review the description of the event that includes the variables specific to your environment. From the MOM Operator Console, select this alert, and then click the Properties tab.

  • Review all events that have been logged that meet the criteria of this MOM alert. From the MOM Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.

 

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

624

Event Source

ESE

Alert Type

Warning

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Common Components/Extensible Storage Engine

MOM Rule Name

The version store cannot grow because it is receiving out-of-memory errors from the operating system. Updates to the database are rejected until long-running transactions are rolled back or deleted. Contact support if problem persists.

This Warning event indicates that the version store cannot grow because it is receiving out-of-memory errors from the operating system. The version store is where the Exchange Information Store service keeps records of transactions that are not yet finished. It is likely that a long-running transaction is preventing cleanup of the version store and causing it to increase in size. Updates to the database are rejected until long-running transactions are rolled back or deleted. When the version store is full, any updates to the database are rejected until the long-running transaction is completely committed or rolled back. This causes a service interruption for users.

No user action is required. However, if this warning persists, contact Microsoft Product Support. For information, visit the Contact Us page of the Microsoft Help and Support Web site.

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 MOM alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

 
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