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An error occurred while starting a database on the Exchange store

 

Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this alert, if you are using Microsoft Operations Manager 2005, do one or more of the following:

  • From the Operator Console, select this alert, and then click the Properties tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description. Review the events that have been logged that meet the criteria of this Operations Manager alert.

To learn more about this alert, if you are using System Center Operations Manager 2007, do one or more of the following:

  • From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the events that have been logged that meet the criteria of this Operations Manager alert.

 

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

9519

Event Source

MSExchangeIS*

Alert Type

Critical Error

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Mailbox/Information Store

MOM Rule Name

An error occurred while starting a database on the Exchange store. Click on associated events for more details.

This Error event indicates that the database specified in the event description did not mount. The specified database could be a mailbox database or a public folder database. The error code specified may vary depending on the cause of the failure. This event may occur for any of the following reasons:

  • The event registration mailbox could not be created for a mailbox database.

  • Insufficient permissions have been granted to the account that is used to mount the specified database.

To resolve this error, do one or more of the following:

  • If the error code that is listed in the event description is included in one of the following Microsoft Exchange Analyzer articles, review the article that matches the error code you received.

  • If an event registration mailbox cannot be created, event 9546 is also logged. In such a case, search the Events and Errors Message Center for event 9546 for information about how to resolve this error.

  • If this is a public folder database, make sure that permission inheritance is enabled on the public folder hierarchy. Additionally, the Exchange Servers group should be listed as one of the groups that have inherited permissions. To do this, follow these steps:

    Caution   If you incorrectly modify the attributes of Active Directory directory service objects when you use Active Directory Service Interfaces (ADSI) Edit, the LDP (ldp.exe) tool, or another Lightweight Directory Access Protocol (LDAP) version 3 client, you may cause serious problems. These problems may require that you reinstall Microsoft Windows Server 2003, Microsoft Exchange Server 2007, or both. Modify Active Directory object attributes at your own risk.

    1. Open ADSI Edit

    2. Locate Configuration\Services\Microsoft Exchange\<Organization Name>\Administrative Groups\First Administrative Group\Folder Hierarchy

    3. Right-click CN=Public Folders and select Security tab.

    4. Click Advanced.

    5. Make sure that the Allow inheritable permissions from the parent to propagate to this object and all child objects option is checked.

    6. Also make sure that the Exchange Servers group is listed with inherited permissions.

    7. Exit ADSI Edit.

  • Make sure that Exchange Servers group has been assigned the Manage auditing and security log user.

  • To determine whether there are any other issues, increase the diagnostic logging level on the General and Logons counter of the MSExchangeIS performance object. You can increase logging by running the following Exchange Management Shell commands:

    Set-EventLogLevel "MSExchangeIS\9000 Private\General" -Level High

    Set-EventLogLevel "MSExchangeIS\9000 Private\Logons" -Level High

    For public folder database:

    Set-EventLogLevel "MSExchangeIS\9001 Public\General" -Level High

    Set-EventLogLevel "MSExchangeIS\9001 Public\Logons" -Level High

    For more information about increasing diagnostic logging levels, see How to Change Logging Levels for Exchange Processes.

  • Review other related Error and Warning events in the Application log. These related events may help you find the root cause of this error.

    Important   After you have completed troubleshooting this issue, return logging to the default level by running the following commands:

    Set-EventLogLevel "MSExchangeIS\9000 Private\General" -Level Lowest

    Set-EventLogLevel "MSExchangeIS\9000 Private\Logons" -Level Lowest

    For public folder database:

    Set-EventLogLevel "MSExchangeIS\9001 Public\General" -Level Lowest

    Set-EventLogLevel "MSExchangeIS\9001 Public\Logons" -Level Lowest

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 MOM alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

 
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