The managed folder mailbox assistant was unable to process a mailbox
Topic Last Modified: 2007-11-16
The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.
To learn more about this event, do one or more of the following:
Review the description of the event that includes the variables specific to your environment. From the Operator Console, select this alert, and then click the Properties tab.
Review all events that have been logged that meet the criteria of this Operations Manager alert. From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.
Details
Product Name |
Exchange |
Product Version |
8.0 (Exchange Server 2007) |
Event ID |
10015 |
Event Source |
MSExchangeMailboxAssistants |
Alert Type |
Critical Error |
MOM Rule Path |
Microsoft Exchange Server/Exchange 2007/Mailbox/Information Worker |
MOM Rule Name |
The managed folder mailbox assistant was unable to process a mailbox. It detected a cycle among the policies. |
Explanation
This Error event indicates that the managed folder assistant skipped processing the mailbox specified in the event description. The managed folder assistant uses managed content settings, and managed folder mailbox policies, to process the retention of mail items and to journal information as required.
This event may occur when two or more managed content settings result in mail items being moved from a source managed folder to a destination managed folder and from a destination managed folder back to a source managed folder.
User Action
To resolve this error, reconfigure the managed content settings specified in the event description. For more information, see Deploying Messaging Records Management on Microsoft TechNet.
For More Information
To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.
To review Exchange 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.
If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.