Outlook Web Access Web failed to initialize - a referenced forms registry folder does not exist; review MSExchangeOWA event 1 for the cause
Topic Last Modified: 2006-12-18
The Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.
To learn more about this event, do one or more of the following:
Review the description of the event that includes the variables specific to your environment. From the MOM Operator Console, select this alert, and then click the Properties tab.
Review all events that have been logged that meet the criteria of this MOM alert. From the MOM Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.
Details
Product Name |
Exchange |
Product Version |
8.0 (Exchange Server 2007) |
Event ID |
1 |
Event Source |
MSExchange OWA |
Alert Type |
Error |
MOM Rule Path |
Microsoft Exchange Server/Exchange 2007/Client Access/Outlook Web Access |
MOM Rule Name |
Outlook Web Access Web failed to initialize - a referenced forms registry folder does not exist; review MSExchangeOWA event 1 for the cause. |
Explanation
This Error event indicates that Microsoft® Office Outlook® Web Access did not initialize because the forms registry folder referenced in the event description does not exist. The forms registry folder contains files that you must have to display an item or folder referenced in an Outlook Web Access HTTP request. If the required forms registry folders or files do not exist, users cannot access their mailbox using Outlook Web Access.
User Action
To resolve this error, replace the forms registry folder with the default folder on the Microsoft Exchange Server 2007 DVD. Follow these steps:
Locate the forms registry folder in the Setup\ServerRoles\ClientAccess\owa\forms folder on the Exchange 2007 DVD.
Copy the contents of the forms folder to the C:\Program Files\Microsoft\Exchange Server\ClientAccess\Owa\forms folder on the computer that is running the Client Access server role, where C:\ is the directory to which you installed Exchange 2007.
For More Information
To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.
To review Exchange 2007 event message articles that may not be represented by Exchange 2007 MOM alerts, see the Events and Errors Message Center.
If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.