Retention policy will not be applied to a folder because there was a failure in creating the folder hierarchy under the destination folder
Topic Last Modified: 2007-03-20
The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.
To learn more about this alert, if you are using Microsoft Operations Manager 2005, do one or more of the following:
From the Operator Console, select this alert, and then click the Properties tab. Review the description of the alert that includes the variables specific to your environment.
From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description. Review the events that have been logged that meet the criteria of this Operations Manager alert.
To learn more about this alert, if you are using System Center Operations Manager 2007, do one or more of the following:
From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the events that have been logged that meet the criteria of this Operations Manager alert.
Details
Product Name |
Exchange |
Product Version |
8.0 (Exchange Server 2007) |
Event ID |
10008 |
Event Source |
MSExchangeMailboxAssistants |
Alert Type |
Error |
MOM Rule Path |
Exchange12/Exchange 2007/Mailbox/Assistants |
MOM Rule Name |
Retention policy will not be applied to a folder because there was a failure in creating the folder hierarchy under the destination folder. |
Explanation
This event indicates that the managed folder mailbox assistant could not re-create the source folder hierarchy under the destination folder to update managed content settings in a managed folder successfully. The managed folder mailbox assistant is a time-based Microsoft Exchange Mailbox Assistant that applies managed content settings to the managed default folders and managed custom folders in user mailboxes on scheduled intervals.
For more information about managed folders, managed content settings, managed folder mailbox policy, and the managed folder mailbox assistant, see Deploying Messaging Records Management at the Microsoft Exchange Server TechCenter.
The managed folder mailbox assistant re-creates the source folder hierarchy under the destination folder when it applies managed content settings in the source folder. For example, to create a subfolder called Personal under Inbox to a destination managed custom folder named Non Work Related, the managed folder mailbox assistant will create the hierarchy under Non Work Related folder as Non Work Related\Inbox\Personal.
This event occurs when such a hierarchy cannot be created under the destination folder.
User Action
To find the root cause of this error, follow these steps:
Increase the diagnostic logging level on Email_Lifecycle_Assistant category of MSExchangeMailboxAssistants service. To do this, follow the steps shown here:
Warning
Incorrectly editing the registry can cause serious problems that may require you to reinstall your operating system. Problems resulting from editing the registry incorrectly may not be able to be resolved. Before editing the registry, back up any valuable data.
Start Registry Editor (regedit).
Locate the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeMailboxAssistants\Diagnostics
In the results pane, change the Value data of Email_Lifecycle_Assistant to 5.
Exit Registry Editor.
Review other related error and warning events in the Application log. These related events may help you find the root cause of this error.
If you cannot resolve this error using the options suggested here, contact Microsoft Product Support Services. For more information, visit the Microsoft Help and Support Web site.
For More Information
To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.
To review Exchange 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.
If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.