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Microsoft Exchange could not delete the routing table log file

 

Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this alert, if you are using Microsoft Operations Manager 2005, do one or more of the following:

  • From the Operator Console, select this alert, and then click the Properties tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description. Review the events that have been logged that meet the criteria of this Operations Manager alert.

To learn more about this alert, if you are using System Center Operations Manager 2007, do one or more of the following:

  • From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the events that have been logged that meet the criteria of this Operations Manager alert.

 

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

5031

Event Source

MSExchangeTransport

Alert Type

Critical Error

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Common Components/Hub Transport and Edge Transport/Transport

MOM Rule Name

Microsoft Exchange could not delete the routing table log file.

This Error event indicates that the Microsoft Exchange Transport service couldn't remove the specified routing table log file from the routing table log directory.

Routing table logging periodically records a snapshot of the routing table that is used by the Microsoft Exchange Server 2007 Hub Transport server or Edge Transport server to route messages to their destinations.

The location of the routing table logs is controlled by the RoutingTableLogPath parameter on the Set-TransportServer cmdlet in the Exchange Management Shell. By default, the routing table logs are stored in the C:\Program Files\Microsoft\Exchange Server\TransportRoles\Logs\Routing directory. The following permissions are required on the routing table log directory:

  • Administrator: Full Control

  • System: Full Control

  • Network Service: Read, Write, and Delete Subfolders and Files

Circular logging deletes the oldest routing table log files if either of the following conditions is true:

  • The routing table log directory reaches its specified maximum size. The size is controlled by the RoutingTableLogMaxDirectorySize parameter on the Set-TransportServer cmdlet in the Exchange Management Shell. The default value is 50 MB.

  • A routing table log file reaches its specified maximum age. The size is controlled by the RoutingTableLogMaxAge parameter on the Set-TransportServer cmdlet in the Exchange Management Shell. The default value is 7 days.

To resolve this error, do the following:

  • Verify that the location that is specified by the RoutingTableLogPath parameter on the Get-TransportServer cmdlet exists and has the correct permissions assigned to it.

  • Verify that no other active process has opened the specified routing table log file. Likely candidates are file-based antivirus software or backup software.

For more information, see the following topics:

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

 
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