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The account provided valid credentials but is not authorized to use the server to submit mail to SMTP

 

Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this event, do one or more of the following:

  • Review the description of the event that includes the variables specific to your environment. From the Operator Console, select this alert, and then click the Properties tab.

  • Review all events that have been logged that meet the criteria of this Operations Manager alert. From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.

 

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

1020

Event Source

MSExchangeTransport

Alert Type

Warning

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Common Components/Hub Transport and Edge Transport/Transport

MOM Rule Name

The account provided valid credentials but is not authorized to use the server to submit mail to SMTP. Authentication has failed.

This Warning event indicates that the specified account is authorized to use the Receive connector to accept inbound messages, but the account is not authorized to use the Microsoft Exchange Server 2007 Hub Transport server or Edge Transport server that contains the Receive connector. The specified account requires the MS-Exch-SMTP-Submit permission to submit inbound messages by using a Receive connector.

Receive connectors use permission groups to define the entities that can submit messages to the Receive connector and the permissions that are assigned to those groups. A permission group is a predefined set of permissions that is granted to well-known security principals and assigned to a Receive connector. Security principals include users, computers, and security groups.

The set of permission groups is predefined in Exchange 2007. This means that you cannot create additional permission groups. Also, you cannot modify the permission group members or the associated permissions. For a complete description of the permission groups and the associated security principals, see Receive Connectors.

To resolve this warning, verify that the account that is specified in the event text has the MS-Exch-SMTP-Submit permission assigned to it on the appropriate Receive connectors on the Hub Transport server or Edge Transport server.

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

 
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