Unable to update the Managed Content Setting on a folder because the folder was not found in the mailbox
Topic Last Modified: 2006-11-25
The Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.
To learn more about this event, do one or more of the following:
Review the description of the event that includes the variables specific to your environment. From the MOM Operator Console, select this alert, and then click the Properties tab.
Review all events that have been logged that meet the criteria of this MOM alert. From the MOM Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.
Details
Product Name |
Exchange |
Product Version |
8.0 (Exchange Server 2007) |
Event ID |
10006 |
Event Source |
MSExchangeMailboxAssistants |
Alert Type |
Error |
MOM Rule Path |
Exchange12/Exchange 2007/Mailbox/InformationWorker |
MOM Rule Name |
Unable to update the Managed Content Setting on a folder because the folder was not found in the mailbox. |
Explanation
This Error event indicates that managed folder mailbox assistant (formerly known as e-mail life cycle assistant) skipped processing the managed folder that is specified in the event description because it may have been deleted from the mailbox specified in the event description. The managed folder mailbox assistant is a time-based Exchange assistant that provisions the managed default folders and managed custom folders in user mailboxes on scheduled intervals.
For more information about managed folders, managed content settings, managed folder mailbox policy, and managed folder assistant, see Deploying Messaging Records Management.
This event occurs when the managed folder assistant, while provisioning the mailbox specified in the event description, finds that a managed folder for which managed content setting was configured is missing from that mailbox.
User Action
To resolve this error, follow these steps:
Open Microsoft® Office Outlook 2007 using the user account whose mailbox is specified in the event description.
Make sure that folder that is specified in the event description is listed under Managed Folders. If it is not listed, you might need to re-configure the Managed Folder Mailbox Policy associated with the mailbox specified in the event description. For more information about how to configure a Managed Folder Mailbox Policy, see How to Create Managed Content Settings.
If you cannot resolve this error using the options suggested here, contact Microsoft Product Support Services. For more information, visit the Microsoft Help and Support Web site.
For More Information
To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.
To review Exchange 2007 event message articles that may not be represented by Exchange 2007 MOM alerts, see the Events and Errors Message Center.
If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.