• Article

A MAPI call failed with a specific error

 

Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this event, do one or more of the following:

  • Review the description of the event that includes the variables specific to your environment. From the Operator Console, select this alert, and then click the Properties tab.

  • Review all events that have been logged that meet the criteria of this Operations Manager alert. From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.

Details

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

9175

Event Source

MSExchangeSA

Alert Type

Warning

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Mailbox/System Attendant

MOM Rule Name

A MAPI call failed with a specific error. Review the error in the event description for more information.

Explanation

  • This Error event indicates that a MAPI call failed. This message indicates that the System Attendant process has been unable to log on to the Mailbox Store or Public Store. This error may be logged when the following conditions occur.

  • Mounting a mailbox store or public folder store. When the System Attendant is trying to generate an Offline Address Book.

  • Stores are down and the System Attendant is trying to perform routine management tasks.

  • Attempting to perform a Move Mailbox operation.

Note This event may be logged at the rate of one every minute on a clustered Exchange Server.

This event can have several causes. The cause of the error depends on the ID number that is specified in the event description. The following event IDs may be included in the events: 8004011d-0519-0000000, 80040111-0286-00000000, 8004011d-0289-00000000.

Some of the possible causes of this error are as follows:

  • The Microsoft Exchange Information Store service is not running.

  • The Microsoft Exchange Information Store service is running, but one or more databases are not mounted.

  • The Read System Access Control List (SACL) of the Exchange Enterprise Group is lost.

  • The MDBDATA folder has incorrect permissions.

  • The System Attendant service is running with a different user account than "Local System."

  • The Default Public Store attribute on an Exchange server points to an Exchange 5.5 server public store in another domain.

  • The System Mailbox object that is created for this mailbox store exists in the Microsoft Exchange System Objects container

User Action

To resolve this event, do one or more of the following:

  • Verify that the Microsoft Exchange Information Store service is running.

  • Make sure that the default mailbox store is mounted.

  • Run setup /preparedomain.

  • Verify the permissions on the MDBDATA folder.

  • Change the properties of the System Attendant service so that it runs in the context of the Local System Account.

  • Search Microsoft.com using the ID specified in the event description as the search terms. Review the search results for any articles that may help you diagnose and resolve the problem.

For More Information

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 MOM alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.