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The local server object could not be retrieved from Active Directory

 

Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this event, do one or more of the following:

  • Review the description of the event that includes the variables specific to your environment. From the MOM Operator Console, select this alert, and then click the Properties tab.

  • Review all events that have been logged that meet the criteria of this MOM alert. From the MOM Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.

 

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

4014

Event Source

MSExchange Availability

Alert Type

Warning

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Client Access/Information Worker

MOM Rule Name

The local server object could not be retrieved from Active Directory.

This Error event indicates that the Availability service could not contact the Active Directory® directory service to obtain the local server object. The Availability service retrieves the Schedule+ Free Busy and Out-Of-Office (OOF) data for a set of mailboxes that reside on the computer that is running Microsoft® Exchange Server 2007. The local server object can help the Availability service locate the mailbox required for the retrieval of Schedule+ Free Busy or OOF data. This event may occur when one or more of the following conditions are true:

  • The Exchange server that logged this event is trying to connect to a domain controller that is not working correctly.

  • Network issues interfere with attempts to connect to the domain controller.

To resolve this error, follow one or more of these steps:

  • Use the Ping or PathPing command-line tools to test basic connectivity. Use Ping to isolate network hardware problems and incompatible configurations. Use PathPing to detect packet loss over multiple-hop trips. For more information, see Microsoft Knowledge Base article 325487, How to troubleshoot network connectivity problems.

  • Make sure that the Exchange server that logged this event is registered correctly on the DNS server. For more information about how to troubleshoot DNS issues, see DNS Troubleshooting.

  • Run the Dcdiag command line tool to test domain controller health. To do this, run dcdiag /s:<Domain Controller Name> at a command prompt on Microsoft Exchange. Use the output of Dcdiag to discover the root cause of any failures or warnings that it reports. For more information, see Dcdiag Overview.

  • Review related Error and Warning events in the Application log. These related events may help you find the root cause of this error.

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 MOM alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

 
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