Could not read a registry key because the value is not a DWORD
Topic Last Modified: 2007-11-16
The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.
To learn more about this alert, if you are using Microsoft Operations Manager 2005, do one or more of the following:
From the Operator Console, select this alert, and then click the Properties tab. Review the description of the alert that includes the variables specific to your environment.
From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description. Review the events that have been logged that meet the criteria of this Operations Manager alert.
To learn more about this alert, if you are using System Center Operations Manager 2007, do one or more of the following:
From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the events that have been logged that meet the criteria of this Operations Manager alert.
Details
Product Name |
Exchange |
Product Version |
8.0 (Exchange Server 2007) |
Event ID |
8358 |
Event Source |
MSExchangeAL |
Alert Type |
Critical Error |
MOM Rule Path |
Microsoft Exchange Server/Exchange 2007/Mailbox/System Attendant |
MOM Rule Name |
Could not read a registry key because the value is not a DWORD. |
Explanation
This Error event indicates that the registry key in the HKEY_LocalMachine hive specified in the event description is not a DWORD type as expected. This is abnormal as most keys are created by an Exchange server installation.
User Action
To resolve this error, do one or more of the following:
Examine the registry key and determine the value type.
Check your server change history to determine if and when this registry key was added by an administrator. If the key was added by an administrator, correct the key to a DWORD type.
If the key was not added by an administrator, contact Microsoft Product Support Services. For information about how to contact support, visit the Microsoft Help and Support Web site.
For More Information
To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.
To review Exchange Server 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.
If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.