System Attendant failed to start the server
Topic Last Modified: 2007-11-16
The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.
To learn more about this alert, if you are using Microsoft Operations Manager 2005, do one or more of the following:
From the Operator Console, select this alert, and then click the Properties tab. Review the description of the alert that includes the variables specific to your environment.
From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description. Review the events that have been logged that meet the criteria of this Operations Manager alert.
To learn more about this alert, if you are using System Center Operations Manager 2007, do one or more of the following:
From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the events that have been logged that meet the criteria of this Operations Manager alert.
Details
Product Name |
Exchange |
Product Version |
8.0 (Exchange Server 2007) |
Event ID |
9149 |
Event Source |
MSExchangeSA |
Alert Type |
Warning |
MOM Rule Path |
Microsoft Exchange Server/Exchange 2007/Mailbox/System Attendant |
MOM Rule Name |
System Attendant failed to start the server. |
Explanation
This Information event indicates that the Microsoft Exchange System Attendant service could not start on this server. A different event may precede or succeed this event and may help explain the cause. Review these additional events to determine the best course of action.
The event may be caused by one of the following:
The Microsoft Exchange System Attendant service is configured to use an Active Directory directory service domain account instead of a Local System account.
The name of the Exchange Server computer has been changed.
The Microsoft Exchange System Attendant is having difficulty accessing the key container of the Exchange Server computer.
The server object does not have appropriate permissions on the Organization level and the Server level in Active Directory.
User Action
To resolve this error, do one or more of the following:
Ensure that the Microsoft Exchange System Attendant service is configured to use the Local System account.
Change the name of the Exchange Server computer to that match the name in Active Directory.
To reset the permissions on the key containers, follow the steps outlined in Microsoft Knowledge Base article 280432, XADM: System Attendant Stops Working with a 9022 Event.
Use ADSI Edit (AdsiEdit.msc) to give this server object appropriate permissions at the Organization level and at the Server level.
If you are having difficulty resolving the issue, contact Microsoft Product Support. For information about contacting support, visit the Contact Us page of the Microsoft Help and Support Web site.
For More Information
To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.
To review Exchange Server 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.
If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.