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An error occurred while reading the System Message configuration

 

Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this alert, if you are using Microsoft Operations Manager 2005, do one or more of the following:

  • From the Operator Console, select this alert, and then click the Properties tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description. Review the events that have been logged that meet the criteria of this Operations Manager alert.

To learn more about this alert, if you are using System Center Operations Manager 2007, do one or more of the following:

  • From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the events that have been logged that meet the criteria of this Operations Manager alert.

 

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

3005

Event Source

MSExchangeTransport

Alert Type

Critical Error

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Common Components/Hub Transport and Edge Transport/Transport

MOM Rule Name

An error occurred while reading the System Message configuration. The configuration data may be corrupt in Active Directory on a Hub Transport server or in ADAM on Edge Transport server.

This Error event may be logged on a Hub Transport server when Microsoft Exchange Server 2007 is unable to read the delivery status notification (DSN) message configuration information from the Active Directory directory service. This Error event may also be logged on an Edge Transport server if Exchange 2007 is unable to read the DSN message configuration from Active Directory Application Mode (ADAM) directory service. This Error event may be caused if one or more of the following conditions are true:

  • If there is a connectivity problem between the Hub Transport server and Active Directory.

  • If the domain controller is not functioning correctly.

  • If the Microsoft Exchange ADAM service on an Edge Transport server has stopped.

  • If the configuration stored in Active Directory or in ADAM is corrupted.

To resolve this error, do one of the following:

  • If this error occurred on a Hub Transport server, try one or both of the following:

    • Verify connectivity between Active Directory and the Hub Transport server. Use the Ping or PathPing command-line tools to test basic connectivity. Use Ping to isolate network hardware problems and incompatible configurations. Use PathPing to detect packet loss over multiple-hop trips. For more information, see Microsoft Knowledge Base article 325487, How to troubleshoot network connectivity problems.

    • Run the Dcdiag command line tool to test domain controller health. To do this, run dcdiag /s:<Domain Controller Name> at a command prompt on the Exchange server. Use the output of Dcdiag to discover the root cause of any failures or warnings that it reports. For more information, see Dcdiag Overview at the Microsoft Windows Server TechCenter.

  • If this error occurred on an Edge Transport server, verify that the Microsoft Exchange ADAM service is started on the local server.

If you still can't resolve the problem, contact Microsoft Product Support. For information about how to contact support, visit Microsoft Help and Support Web site.

For more information about DSNs, see Managing Delivery Status Notifications.

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

 
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