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The database could not be upgraded to version 3.2

 

Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this alert, if you are using Microsoft Operations Manager 2005, do one or more of the following:

  • From the Operator Console, select this alert, and then click the Properties tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description. Review the events that have been logged that meet the criteria of this Operations Manager alert.

To learn more about this alert, if you are using System Center Operations Manager 2007, do one or more of the following:

  • From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the events that have been logged that meet the criteria of this Operations Manager alert.

 

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

1187

Event Source

MSExchangeIS*

Alert Type

Warning

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Mailbox/Information Store

MOM Rule Name

The database could not be upgraded to version 3.2. Error 0xfffff9bb.

This Error event indicates that the Exchange Setup program was unable to upgrade the database to the version that is specified in the event description. The database may be out of upgrade sequence, or there may be a problem with consistency in the database. This event may be logged in upgrade scenarios.

To resolve this error, depending on the error returned in the error text, perform one or more of the following:

  • Verify that the version of Microsoft Exchange that you are using is compatible with the database version that you are trying to mount. If they are not compatible, try to mount the database on a server that is running the correct version of Exchange.

  • Review the Application log for related events that might indicate if the database is corrupted or not. If the database is corrupted, restore the database from backup to a known good state. If you cannot restore the database, contact Microsoft Product Support Services for assistance running the Information Store Integrity Checker (Isinteg.exe) tool.

  • If this error is the result of an upgrade that failed, try to upgrade the database again.

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

 
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