Outlook Web Access encountered an error when a user tried to change the Outlook Web Access language setting
Topic Last Modified: 2007-11-16
The Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.
To learn more about this event, do one or more of the following:
Review the description of the event that includes the variables specific to your environment. From the MOM Operator Console, select this alert, and then click the Properties tab.
Review all events that have been logged that meet the criteria of this MOM alert. From the MOM Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.
Details
Product Name |
Exchange |
Product Version |
8.0 (Exchange Server 2007) |
Event ID |
61 |
Event Source |
MSExchange OWA |
Alert Type |
Critical Error |
MOM Rule Path |
Microsoft Exchange Server/Exchange 2007/Client Access/Outlook Web Access |
MOM Rule Name |
Outlook Web Access encountered an error when a user tried to change the Outlook Web Access language setting. |
Explanation
This Error event indicates that the user referenced in the event description did not save his or her primary language setting for Microsoft® Office Outlook® Web Access. The setting determines the language the program will use for all items and also the date and time settings displayed in Outlook Web Access for the user. This event may occur if one or more of the following conditions are true:
The mailbox was created by using the Active Directory® Users and Computers snap-in instead of the Exchange Management Console or Exchange Management Shell.
The msExchVersion value that is stored in Active Directory for a user does not match to the msExchVersion value that is stored on the server where the user's mailbox is located.
Note Microsoft Exchange Server 2007 mailboxes should not be created through the Exchange Server 2003 extensions to the Active Directory Users and Computers console because this is not supported. If you create an Exchange 2007 mailbox with this tool, it will be identified as a legacy mailbox, even though it resides on an Exchange 2007 server. Use the Set-Mailbox cmdlet with the ApplyMandatoryProperties parameter to modify the mandatory properties of a mailbox in this state to correct the problem and remove the legacyMailbox tag from the mailbox.
User Action
To resolve this error, modify the mandatory properties of the user mailbox specified in the event description. You do this by running the Set-Mailbox cmdlet with the ApplyMandatoryProperties switch. For example, in the Exchange Command Shell, run Set-Mailbox -Identity <UserAlias> -ApplyMandatoryProperties. For more information about the Set-Mailbox cmdlet, see Set-Mailbox.
For More Information
To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.
To review Exchange 2007 event message articles that may not be represented by Exchange 2007 MOM alerts, see the Events and Errors Message Center.
If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.